Scrolling problems on mobile view

  • Resolved Lisa

    (@lisa-geerts)


    1 year, 2 months ago

    Hi,

    Ad inserter used to work well on mobile view, but now when I activate it and scroll down on my website, I can’t scroll back again and my whole site gets stuck, all I see an empty space and my menu. But the menu doesn’t respond anymore. I tried it in another theme as well, but the same thing happens.

    I hope this can be solved, because I was so happy with this plugin.

    Thanks for thinking along.

    Lisa

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Henning

    (@henningaa)

    Hi Lisa,

    Thanks for reaching out.

    I checked back your website but was unable to reproduce the reported behavior. On mobile, your site loads the AdSense Auto ads as awaited and also scrolling was working well.

    If you are using the plugin “Ad Inserter” on your website, please reach out to their plugin support directly.

    If the Auto ads are injected with the Advanced Ads plugin, please let me know how to reproduce the reported behavior and name the device and browser you are using.

    Best regards,
    Henning

    Thread Starter Lisa

    (@lisa-geerts)

    Hi Henning,

    Thanks for your reply. I deactivated the plugin on my website, that is why my site worked. Only the automatic adsense ads were loading. I use Advanced Ads, sorry for the confusion.

    I activated the plugin again, so you can see what happens. I am using a Samsung A72 phone to view my site in.

    Thank you so much for helping me.

    Lisa

    Thread Starter Lisa

    (@lisa-geerts)

    Hello Henning,

    I think the problem has been solved. I don’t see it happening anymore.

    I am happy! Thank you.

    Plugin Support Henning

    (@henningaa)

    Hi Lisa,

    Thanks for the feedback and great to read the ads are now appearing as requested.

    If you have further questions regarding Advanced Ads, please don’t hesitate to open a new topic right here.

    Best regards,
    Henning

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Scrolling problems on mobile view’ is closed to new replies.