scrollsequence not sticky and page not stop scrolling At scrollsequence

Also tried by changing css sticky, it’s not working.

Hi there,

I understand your Scrollsequence animation is not sticky. I’m happy to help you out with this.

If your Scrollsequence is not sticky and, while scrolling, it moves up and is not fixed to the screen, please try these steps and see if they help: https://help.scrollsequence.com/article/37-scrollsequence-is-not-sticky

If the issue persists, please share with us the page with this issue so we can have a look. If you’re uncomfortable sharing it here, you can send it to us directly with the details of the issue at [email protected]

Please also make sure that you have the latest?1.5.5 version of the?Scrollsequence plugin.?We always recommend updating all plugins and themes to their latest versions to avoid any possible settings misconfigurations, conflicts or errors.

Looking forward to your response.

Kind regards,
Jamie

I’m attaching link of my page u can go through and find solution of this issue i need to deliver this website to my client so please solve my issue ASAP. https://qwertgfdsa.lovestoblog.com/services/
i have done all troubleshoot of :https://help.scrollsequence.com/article/37-scrollsequence-is-not-sticky this website but not solved.

• This reply was modified 7 months, 2 weeks ago by rohan2122.

Hi there,

Thanks for the update and link.

Upon inspection of your site, I can see that you’re using the “CSS Sticky” for the Position Sticky. Could you please try using “Javascript Sticky” instead and see if it makes any difference? It’s on the?Scrollsequence > Dashboard > Options tab (see screenshot).

Afterward, make sure to clear all your caches to eliminate any possible caching issues:

• Browser’s cache: Web Browsers – Clear the Cache
• Caching plugin’s cache: (e.g. WP Rocket, WP Super Cache, W3 Total Cache)
• Any server caching like CDN: (e.g. Cloudflare, Amazon CloudFront, CacheFly) You might need to reach out to your webhost to clear the server cache.

If the issue persists after doing all of the above, it could be some kind of compatibility problem and the issue might only be isolated to your site as I’m unable to replicate the issue on my end (see screen recording). I’m currently using the latest version of the Scrollsequence plugin and the default WordPress theme Twenty Twenty-Four on my test site.

You could try deactivating all the other plugins (leaving only Scrollsequence activated) and then re-activating them one by one to know which plugin is causing the conflict.

Try using a default WordPress theme as well, like Twenty Twenty-Four with only Scrollsequence active, to see if you’ll get a different result.

Lastly, please answer the following to help further isolate the issue:

• Has anything changed recently?
• Did you update PHP or any plugins/themes recently?
• Were any plugins/themes recently installed?

Thanks for your cooperation. Looking forward to your response.

Kind regards

thanks for your response, By using js Sticky option the elements doesn’t appears like current so js option will not help to solve issue.

• Has anything changed recently?
  – Yes, i installed a other theme, bcz?my requirement doesn’t fulfill by Twenty Twenty-Four theme.
• Did you update PHP or any plugins/themes recently?
  No.
• Were any plugins/themes recently installed?
  -Yes, installed theme and with the theme required plugins were installed automatically.
  
  So, in conclusion, there is no chance of solving my issue???

Hi there,

Could you please confirm if you have already tried doing the compatibility test and clearing all your caches as previously suggested??

If you haven’t done any of those yet, I highly suggest doing so, so we can see if one of your plugins or your theme is conflicting with?Scrollsequence and to eliminate any possible caching issues.

We appreciate your cooperation. Looking forward to your response.

Kind regards

yes i have done above steps

Hi Rohan,

Thanks for confirming. Please send us a direct message with the details of the issue at?[email protected]?so we can assist you further.

Looking forward to your response.

Kind regards

Already sent but no response from Your side

Hi Rohan,

Apologies, but we haven’t received any messages there from you yet.

What email address did you use? Please try contacting us through your? Scrollsequence/members?account under “Support” tab instead (see screenshot).

Looking forward to your response.

Kind regards