Search box not working

The predictive search uses AJAX so there is quite possibly a conflict of some sort with your theme. May I ask you to post a link to your site please so I can see it and check the console for errors that might give a clue as to what the problem is exactly?

Thanks,
Maeve

I’ve not heard back in a while so I’m going to assume the latest suggestion resolved the error or that you found your own solution. Please feel free to post back here anytime should you need further assistance, but for now I’m marking this ‘resolved.’. Thanks.

Hello @maeve,
Sorry for not getting back to you sooner. I was working on a different project.

I still face the same problem. I haven’t figured out a solution.

I am using it in a Support website “closed” for logged out users. Is there a way to send you info privately?

Thank you in advance,
Kat

Sure Kat – email me. [email protected]

Thank you!
I just emailed you.

I have confirmed that this plugin is not compatible with our customized theme, based on the Spacious theme.

When we begin typing in the search field, we get a blank page displaying only the year ‘2015’.

You can preview this issue here: https://www.thecollegeofpodiatrymmdc.co.uk/knowledgebase/phenol-podiatrists-pregnancy/

We’d really like to use this plugin, as well as retain our customized theme. We appreciate any suggestions!

@kt_partridge
I get a 403 forbidden message when try to access your site. I kind of do need to see this issue in order to understand it and try to help you… can you remove the restriction?

My apologies Maeve! Can you send me your IP address so I can add an exception? We aren’t ready to share the site with the world just yet.

You can email me directly at [email protected]

Thanks for adding those IPs. I checked out the site and can see that the problem is a lot of JavaScript errors being thrown in the console. Some area coming from plugins, others from your theme. It is highly likely that one of these conflicts (probably from your custom theme) is responsible for breaking the AJAX/jQuery based search function in the WP Knowledgebase plugin.

To confirm this, follow standard steps to isolate the error. That means switching to the default twentytwelve theme and deactivating all your plugins except WP Knowledgebase. Test. Does it work now? If yes, then that confirms it was a conflict in one of the items now deactivated. You then switch things back on, one by one, testing in between, until you find the culprit.

Once you have identified the source of the error you can troubleshoot further to fix those conflicting scripts.

Thanks so much Maeve!

We discovered that WordPress SEO by Yoast was the plugin creating the js conflicts.

We have disabled that plugin and WP Knowledgebase search is working as expected.

Thank you for your guidance!

Ok cool, thanks for letting me know. I’ll raise this in my bug tracker and do some testing with Yoast SEO plugin to try to identify exactly what the conflict is and get it fixed up.

Just tested it on my demo site with Yoast SEO plugin activated and cannot replicate the error. Are you certain this was the conflict on your site?

Maeve, it’s possible that the issue was a combination of the Yoast SEO Plugin, and our customized theme, based on the Spacious theme.