Search by custom order number

Hi @miguel1876,

Apologies for the inconvenience caused due to the issue and the delay in fixing the issue.

However, we have fixed the issue recently in the latest version of the Pro plugin where the custom order numbers are not getting searched on the WooCommerce Orders page. So, I recommend you to use the Pro version of the plugin.

Also, for fixing the issue in the lite plugin, I will need to ask the developer. So, I will get back to you once I hear from them.

Regards,
Kenil Shah

• This reply was modified 3 years, 10 months ago by kenil802.

Thank you for your reply.
So I did upgrade to pro since that’s where you provided the fix.

However there’s a new issue. The search doesn’t work when searching an order number that includes a prefix. I use BMWS as a prefix as searching the orders nothing comes up, but if I remove the prefix, then it does work.

Anyway to fix that?

Hi @miguel1876,

Could you please let us know which version of the Pro plugin are you using on your site? Because we have fixed this issue also where the order numbers were not getting searched along with the prefix.

So, please let us know the Pro plugin version.

Regards,
Kenil Shah

I just purchased the plugin a few days ago, so what I have installed is the version you made available for download. Version 1.4.0

Please advise

Hi @miguel1876,

We have checked on our staging site by searching the orders along with the prefix and it is working fine for us with the latest version of the plugin.

So, could you please try once by deactivating all other plugins except for the WooCommerce and the Custom Order Numbers plugin and then check whether the issue still exists or not?

If the issue still exists, then it would be great if you can share the WordPress admin access and FTP access to your site by emailing us on “support at tychesoftwares dot freshdesk dot com” so that we can check once on your site.

Do let us know how it goes.

Regards,
Kenil Shah