Search custom message not working

  • Hi guys,

    thanks for this plugin wich ad good value to woocommerce, if working

    and when i go on product page, i can’t search and select a Custom Email Message created in your plugin, like if the serach tool is not working, so can’t use the PLUGIN ??

    Thanks to see if you can update it to fix that, as everything is functionnal on my website and up to date. I think i’m not the only one to have this so it look like it’s a plugin Bug

    Thanks for your help and time ?? ??

Viewing 9 replies - 1 through 9 (of 9 total)

  • Same here…

    Plugin Author alexmustin

    (@alexmustin)

    @geraldino @adput This is a known issue.

    It is extremely hard to troubleshoot because other plugins can interfere with this feature and make it stop working. I have no way to know why it works when I use it on my websites, but does not work on other user’s websites.

    I have this on my list of issues to fix.

    Unfortunately, I only work on this plugin when I have spare time, and I am short on that right now so I’m not sure when I’ll be able to look into this.

    • This reply was modified 4 years, 9 months ago by alexmustin.

    I have the same issue, so can’t use the plugin for now, but it’s heart-warming to know that someone (you, @alexmustin!) is working on this on his spare time. Much appreciated! Thanks!

    Hi! I forget to let you all know that I actually managed to get this working by opening the page in incognito mode: some of my browser extensions or plugins must have caused the error. So thanks!

    Plugin Author alexmustin

    (@alexmustin)

    Hi @anttituomola – that’s great news!

    Is there any chance this is also the cause of your issue, @geraldino or @adput ?

    @alexmustin – switching to incognito worked for me as well, but that’s not practical. Here’s the difference in the VIEW SOURCE between the incognito and regular windows. The only difference I am seeing is that the regular window in Chrome browser is adding “hidden” to the input class…do you have that set up to do that somewhere?

    INCOGNITO WINDOW:

    <div class=”message”>
    <div class=”form-field wcemessage_search_field”>
    <input class=”wcemessage_search_field_input” type=”text” name=”wcemessage_search_completed” id=”wcemessage_search_completed” placeholder=”Search Custom Messages…” autocomplete=”off”>
    <div class=”wcemessage_search_results” id=”wcemessage_completed_search_results”>
    <div class=”wcemessage_search_results_wrap”>
    <p>14625 – The Polished Professional Coaching Program</p>
    <p>14592 – Tea Etiquette Certification</p>
    <p>14589 – Your Manners Matter National Civility Program w/Teaching Tool Kit</p>
    </div>
    </div>
    </div>
    <div class=”button-container”></div>
    <input class=”wcemessage_search_field_hidden” type=”hidden” name=”wcemessage_id_completed” id=”wcemessage_id_completed” value=””>
    </div>

    REGULAR WINDOW:
    <div class=”message”>
    <div class=”form-field wcemessage_search_field”>
    <input class=”wcemessage_search_field_input” type=”text” name=”wcemessage_search_completed” id=”wcemessage_search_completed” placeholder=”Search Custom Messages…” autocomplete=”off”>
    <div class=”wcemessage_search_results hidden” id=”wcemessage_completed_search_results”>
    <div class=”wcemessage_search_results_wrap”>
    <p>14592 – Tea Etiquette Certification</p>
    <p>14589 – Your Manners Matter National Civility Program w/Teaching Tool Kit</p>
    </div>
    </div>
    </div>
    <div class=”button-container”></div>
    <input class=”wcemessage_search_field_hidden” type=”hidden” name=”wcemessage_id_completed” id=”wcemessage_id_completed” value=””>
    </div>

    Hope that helps.
    Karen

    It’s not working for me either – what a pity.

    This plugin is exactly what we need – if it worked ??

    Going igconito would allow me to select the email for the product but the email does not send. ??

    Thread Starter geraldino

    (@geraldino)

    Hello guys, Hello Alex @alexmustin

    I’m back with great news after having the same problem (custom email not appearing in search results). I tried in incognito window and it work. Then i deactivate every chrome extension 1 by one and find that our bug come from :

    Loom for Chrome

    So it looks it’s not a plugin compatibility issue, but a Loom chrome extension thing, if it can help for plugin update of this wonderful tool ??

    I tested all process after loom extension deactivation and emails send perfectly.

    Test on a Website with Astra / Woo / Catflows .. and many more woo plugins

    Cheers ??

Viewing 9 replies - 1 through 9 (of 9 total)
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