Search Form Results aren’t opening in New Page

Hi @myilraj05

we’re not sure to have understood how you set up the shortcodes in your website, as you haven’t mentioned if you used the same shortcode or a widget in the home page.

If you used the shortcode as well in the home page, then this is the issue: firstly, the same shortcode can be used only in one page (the association is one-to-one, one shortcode to one page), and secondly you cannot use a shortcode in the home page as some parameters required for routing are missing, so the shortcodes in home page are basically not able to route the user correctly.

In any case, we kindly ask you to reach our dedicated support team in our dedicated website so that they can provide you a better assistance. Thank you.

– The VikWP team

Hello,
Thank you for your message.
The problem might be caused by two options:
1. If you are using the shortcode on your homepage, you should remove it and use the Vik Rent Car Search Form widget instead. Later on, you should select from the widget “Page” parameter one of the page listed.

2. If you are using the shortcode inside an internal page instead, you should check if you have configured correctly all the mandatory shortcodes (this is important also for point 1). Every mandatory shortcode should be created and associated with a page.
I’m linking here a tutorial for the first setup:
https://bit.ly/3wVw64d

We remain at your disposal for any further information,
Best Regards,
VikWP Staff

HI Staff,
Thank you for your support. I have added the shortcode to the Homepage only.
I referred to your Demo Site and I can see that you have a form in the Homepage (https://vikwp.com/demo/vikrentcar/).
Can you explain how to add that?

Hi Staff Team,
I have finally integrated the widget in our homepage as per your guide. It’s my personal suggestion, “the knowledge-base is a bit tricky and eats more time to understand”. However, it is helpful in solving the query.
Though, I am facing, “Javascript Not Loading Issue”. I went through your knowledgebase, but couldn’t able to figure out the exact issue.
For your attention, the site is built using Thrive Themes and the theme has many Jquery Files. Can you help to fix it?
Link to debug > https://www.pradeepcartravels.com/?cmp_bypass=tmpview

Hello,
Thank you for the link, it seems that your theme or some external plugin is blocking some JS code and this is what creates the problem.
If you have some plugin to minify images and files enabled, please disable it to make some tests.
If you don’t have such similar plugins, I’d suggest disabling one by one each external plugin you have and check if the problem disappears.

Best Regards,
VikWP Staff

Hi Team,
Thank you for your reply, but this is What I have expected already. So that only, I have already informed you that we are using Thrive Themes to develop the site. For your information, all plugins have been deactivated for testing, but none works. Also, CSS in the hire-a-car page is also not working as expected.
Link to debug > https://www.pradeepcartravels.com/?cmp_bypass=tmpview
Open this link and click “Book Now”. YOu can see No CSS is applied properly.

Hello,
In the “Book now” page I could see the CSS loading correctly, in fact I could see also some CSS customization you did in the table calendar.
If all the external plugin has been disabled, I’d suggest changing temporarily the theme to see if the problem persists. Unfortunately is quite clear that something is blocking the JS script of Vik Rent Car, and the only way to fix it is to understand what is causing the problem and later on act in some way.

Best Regards,
VikWP Staff

Hi Team,
Since the CSS is not working properly, I have added some CSS Customization. But that’s a big deal here. My main issue is, “date/time picker not working on the homepage”.
Link to debug > https://www.pradeepcartravels.com/?cmp_bypass=tmpview

Hello,
As explained in my previous ticket, the problem with the date/time picker is related to your theme. If all the external plugin has been disabled, I’d suggest changing temporarily the theme to see if the problem persists. Unfortunately is quite clear that something is blocking the JS script of Vik Rent Car, and the only way to fix it is to understand what is causing the problem and later on act in some way.
Unfortunately, there is not much we can do about it because the problem is not caused by our plugin.

We remain at your disposal for any further information.
Best Regards,
VikWP Staff

Hi Team,
Try to understand that am explaining this THIRD TIME. I am using Thrive Theme Builder to develop this website. The homepage is built on Thrive Architect (Do you know what it is?). There, I am adding the “SEARCH WIDGET” as you can see in the link.
Link to debug > https://www.pradeepcartravels.com/?cmp_bypass=tmpview
Can you go through the Page source code and point which script is blocking?
The issue is with the plugin because it is not syncing with the theme. Looking for your expert support in this regards.

Hi,
We do not know your Theme or the page builder system that you’re using, but that’s not what is causing the JavaScript conflict with the search widget of VikRentCar.
If you open your link and then check the browser’s JavaScript console, you will notice the following error:

Uncaught ReferenceError: jQuery is not defined – jquery.datetimepicker.full.js:2661:3

The URL to that JS file is https://cdnjs.cloudflare.com/ajax/libs/jquery-datetimepicker/2.5.20/jquery.datetimepicker.full.js and that is not a jQuery plugin or a JavaScript library that VikRentCar needs or loads. First of all, your website is currently loading a useless JS library that no one needs, second thing, this library is a custom jQuery plugin, which is not included in the core framework of WordPress.

We cannot tell you who is loading this script, maybe it’s your Theme if no other plugins are enabled, but the point is that you do not need it, and the script is not even being loaded correctly by causing a JS error that breaks the rest of the jQuery plugins. Please look at the source code of that page to find the following lines of HTML code from line 7 to 9:

<script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/jquery-datetimepicker/2.5.20/jquery.datetimepicker.full.js"></script>
<script src="https://code.jquery.com/jquery-1.12.4.js"></script>
<script src="https://code.jquery.com/ui/1.12.1/jquery-ui.js"></script>

As you can see, the script causing the JavaScript error is a jQuery plugin, and it’s being loaded before the base jQuery framework is actually available. This causes a JavaScript error that breaks the rest of the JavaScript components, including the VikRentCar’s widget.

We invite you to double check the settings of your Theme to turn off the loading of these unneeded libraries. Lastly, jQuery and jQuery UI should NOT be loaded from external resources or CDNs as these are included within the WordPress core framework. In fact, VikRentCar would load the WordPress’s native jQuery and jQuery UI libraries available on your website.

We hope this helps.

The VikWP Team

Hello Team,
Thank you for the update. But, I am testing on that day by loading “Calendar Jquery UI” from third-party resources, and on that day, you are checking the issue. Will leave that as of now because I have made the Pickup date and time hidden as a temporary solution.
A New Issue:
Visit -> https://www.pradeepcartravels.com/hire-a-car -> Select any care and book now -> scroll down to the page and look at the “Pickup Location Drop Down”.
Compare the same with the homepage or search a car page.

Noticed Issue: Not all locations are displayed in the dropdown.

With Regards,
Myilraj G

Hello Myilraj,
The search form on your homepage is not related to any specific car and it shows all the available locations. The search form you can find at the bottom of the (for example) following URL is related just to that specific car and it shows just the locations associated with the car.
https://www.pradeepcartravels.com/hire-a-car?view=cardetails&carid=5&pickup=1626134400

Please, from the car configuration page, check if you have selected all the locations from the list.

Best Regards,
VikWP Staff

Thank you for the support. I have found that some locations aren’t added to the car. But, now, I tried to add all the locations to the specific car, it is not saving properly.

Car Configuration page > Cars list > edit car > Pickup locations > Select All > Save.
But, the newly added locations are not saving.

Hello,
Please contact us by using our dedicated page https://vikwp.com/contact-us. In this way our development team could give you a deep check.

Thank you,
Best Regards,
VikWP Staff