Search from iPhone?

  • Resolved emanuelpersson

    (@emanuelpersson)


    7 months, 1 week ago

    Hi!

    i used Cart2Cart to import orders from Shopify to WooCommerce but it all got messed up and it uses your plugin and that might not even be related to my question but just informing if it is.

    But when i search for a order in the WooCommerce app no orders are found because of the changed order numbers that start att 34500.

    Is this a know problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amberskyverge

    (@amberskyverge)

    Hey there,

    Amber here, thanks for contacting SkyVerge about our Sequential Order Numbers plugin! I’m happy to help! ?? I’m sorry for the delay in responding to you. We’re currently experiencing a very high volume of support requests and are working hard to help as quickly as possible.

    I understand that you recently used Cart2Cart to import orders from Shopify to WooCommerce and it seems that it didn’t go as planned, you are also using our plugin, but when you search for the order in the WooCommerce app, no orders are found because of the changed order numbers. My apologies that this is happening. Our plugin would not update previous orders, just new orders, so the regular order numbers should be searchable. My best recommendation with this issue would be to reach out to Cart2Cart for assistance with the imports, they may have additional options to help you with the import, and I would reach out to WooCommerce in regards to their application not showing orders.

    Could you let me know if this helps answer your questions?
    I’m happy to help where I can!

    All the best,
    Amber

    Plugin Support amberskyverge

    (@amberskyverge)

    Hey emanuelpersson?,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Thanks,
    Amber ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.