• Resolved fabian296

    (@fabian296)


    Hi guys,

    For a few days now (I don’t know exactly how many), the search icon in the menu bar no longer works.

    I have no idea why it suddenly stopped working. Is it a known problem? Or is there a solution? It can no longer be clicked on.

    Thank you very much for your help.

    Link: https://hyperspace.uni-frankfurt.de/

    Best regards,

    Fabian

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @fabian296!

    Thanks for choosing Neve!

    We are aware there is an issue with the header created with Elementor Pro after the last update of the theme. Our developers are working on a fix and hopefully it will be solved in the next update of Neve. In the meantime, as a temporary solution, you could try to backup your site and rollback Neve to the 3.0.3 version. This should solve the issue for the moment.

    As you use the Pro version of Neve, please contact us by opening a ticket directly on our site for any other questions you may have in the future. This way we will be able to help you quicker and more efficiently.

    Have a nice day!

    Theme Author Themeisle

    (@themeisle)

    Hi @fabian296,

    The reported issue was addressed in the latest version of the theme, 3.0.6. Can you please confirm if it’s working as expected after updating the theme?

    Thank you for your time and support!

    Thread Starter fabian296

    (@fabian296)

    hi,

    thanks for the quick replies and the fix.

    Yes it works again, but for me it still has a small bug. When I click on it for the first time, my picture scrolls down a bit. Then I scroll up again and only when I click on it a second time does it work again.

    -> Maybe it’s me or the settings, I don’t know if you see the same problem on my site? (the problem occurs with Google Chrome)

    Thanks for the help!
    And thanks for the hint that I can write a ticket as a pro-user!

    Hi @fabian296!

    I checked your site on Chrome and for me clicking on the search icon for the first time doesn’t scroll down the image. I recorded a screencast so you can see it works properly on my end. Does this still happen for you?

    Thank you!

    Thread Starter fabian296

    (@fabian296)

    Hi @luciamarinescu,

    thank you for your effort and that you have checked it!

    After I saw it on your site, I cleared my cache and cookies etc..

    Now it works fine for me again.

    Thanks for the help!`

    @fabian296 It’s great to hear that it works properly again for you too! Thanks for letting me know!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Search Icon / function bugging’ is closed to new replies.