Search Radius Missing Results

  • Good morning,

    We are using the default settings for the search radius option.
    “Show the search radius dropdown?” Box is checked.
    “Search radius options:” set to 10,25,[50],100,200,500

    Our locator has listings all over the United States (at least 1 result in every state).

    If I search the zip code 89011 using the default search radius and search result settings the search results include 6 locations. This is accurate.

    If I search the zip code 84770 using the default search radius and search result settings the search results include 1 location. This is also accurate.

    However, if I search the zip code 84770 but increase the search radius to 500 miles, the search result still only includes 1 location. This would be inaccurate at all 6 of the results for 89011 are less than 500 miles from 84770 and should, therefore, be included in the results but they’re not.

    After viewing a previous thread I tried increasing the max search results which is set to a default value of 25 with the drop down enabled. Even though 7 search results would be less than the default value of 25, I went ahead and tested by increasing the max results to 100 but the search results were unchanged: 1 result for 84770 with a 500 mile radius.

    I also tried turning the max results drop-down off and increasing the max results default to 100 but that also didn’t change anything.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    I just visited your website but it seems it is down for maintenance right now. I would like to take a look at this so maybe it is best if you drop us a support ticket and we take it from there if that is ok for you.

    Regards,

    Thread Starter adapytech

    (@adapytech)

    Yes, I apologize, my boss keeps putting an under construction addon up even though I set up and add on to make the site password protected until we are ready to launch. I have submitted the support ticket as you’ve requested and included screenshots of the search results for 89011 and 84770 using default values and then a third screenshot showing search results for 84770 using a 500 mile radius with 100 max results. If that is not what you needed let me know and we can try to schedule a time when I can temporarily disable the under construction addon so you can view the site directly.

    Hi again,

    Great, we’ll reply to the support ticket and will take it from there.
    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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