Greetings,
We are sorry for the trouble.
We tested both locally and on the live site unfortunately we were unable to replicate the issue. It seems like the search functionality is conflicting with another plugin. A few weeks back we discovered a conflict with the “Relevannsi” plugin, so I would request you to perform a plugin conflict test.
You can use “Health Check Plugin”, the Health Check plugin can aid you in the conflict test without impacting any site visitors. Download and install the plugin. Activate it and navigate to Tools > Site Health and do the following
If you see errors on the ‘Status’ or ‘Info’ tabs, please resolve the issues before continuing
Click on the ‘Troubleshooting’ tab, check the warning information, and hit ‘Enter Troubleshooting Mode’.
Troubleshooting mode will automatically deactivate the plugins and activate the default theme (This won’t affect users)
Leave only the “Directorist” active and check if the issue persists.
Activate plugins one by one to detect which plugin breaks the search functionality.
Let us know the test results, we will be happy to assist.
Regards,`