Search returns nothing, also not all posts/pages indexed

  • Resolved formos

    (@formos)


    4 years, 4 months ago

    Hello,

    When using the search box on the linked page (“Search Questions”), nothing happens. The call does appear to be made to the SearchIQ database, but there are no suggestions, even if typing in a single letter. This search box was added to the page by a “SearchIQ search box” widget (Appearance -> Widgets). It is configured to be limited to one category, which currently should include about 70+ Posts and about 70+ Pages.

    Also, when looking at our dashboard, it says “502 / 2000 Documents” But the total number of published posts and pages that should be indexed right now is 592.

    Please let me know if there is something we’re doing wrong in our implementation or configuration. Also, we’ve seen it mentioned about “resyncing” or “resyncronizing” but we can’t find anywhere to do that. Please let me know how that is done.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 33 total)
  • Plugin Author SearchIQ

    (@searchiq)

    @formos We are checking the issue with search widget as we can see the Footer widget is working fine. We will update you soon.

    Please check the screenshot for the resynchronization option. https://prnt.sc/ti9dfl

    Thread Starter formos

    (@formos)

    Thanks a lot for your response – we’ll await your findings.

    Meanwhile, we don’t have the same options on our SearchIQ dashboard as shown in your screenshot. Please see my screenshot for what we have available on our dashboard: https://prnt.sc/ticrnu

    Thanks again.

    Plugin Author SearchIQ

    (@searchiq)

    @formos Please click on ‘Create Search Engine’. Then you will proceed to the Resynchronization step.

    Thread Starter formos

    (@formos)

    Thanks for the instructions. When I click the “Create Search Engine” button, I am given an error message. Please see this screenshot: https://prnt.sc/tifty5

    Let me know how to proceed.

    Thanks again!

    Plugin Author SearchIQ

    (@searchiq)

    @formos Are you indexing another domain? We allow indexing only 1 domain in ‘Free’ plan so you are getting this error.

    Thread Starter formos

    (@formos)

    Hello,

    We are indexing one site. Please see this screenshot: https://prnt.sc/tj1yfh

    It is strange that other SearchIQ widgets we have implemented on the site seem to be working as expected. Also, as I mentioned, the number of indexed documents (502) is not accurate according to the number of documents available (592).

    Let me know what to do to get the widget working and also how to “Resyncronize Posts”.

    Thanks a lot!

    Plugin Author SearchIQ

    (@searchiq)

    @formos Can you please create a login for us on dev site, so we can check the issue?

    Thread Starter formos

    (@formos)

    Hello,

    Thank you for the support. We would prefer to do a screenshare call. Do you have an email address we can send a meeting link to, referencing this specific support ticket?

    Thanks again.

    Plugin Author SearchIQ

    (@searchiq)

    @formos We will update you soon.

    Thread Starter formos

    (@formos)

    Ok, thanks again. We will await further instructions.

    Thread Starter formos

    (@formos)

    @searchiq

    Hello again,

    Making any progress on this? We’re eager to have this awesome plugin working again! Let me know if we can do anything to help.

    Thank you!

    Plugin Author SearchIQ

    (@searchiq)

    @formos We have checked your site and observed that you have added a category filter on the widget for category named “Question Answer”, but looks like there are no posts in this category or the posts for this category are not indexed yet. So, no results are displaying.
    We tried changing the category to “In the News” using developer tools and got the results. Please check the screenshot. https://monosnap.com/file/BIZ8tHZ21W95uFvJo4ZFcc2LzhPw9N

    Is the resynchronization working fine or you still observing the issue?

    Thread Starter formos

    (@formos)

    Thank you for your response.

    I see from the screenshot that the problem seems to be that the category “Question Answer” is not properly or fully indexed for some reason.

    We still do not have any ability to resyncronize. Please advise how we can force a resync of posts/pages in order to get everything properly indexed.

    Thanks again.

    Plugin Author SearchIQ

    (@searchiq)

    @formos Please reset configuration, delete the engine from the SearchIQ dashboard, and input API key again. If you still face the issue, please create a login for us on the dev site. It will be easy to check.

    Plugin Author SearchIQ

    (@searchiq)

    @formos Is the indexing issue resolved?

Viewing 15 replies - 1 through 15 (of 33 total)
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