Searching Slideshow

Hi @pequan

Your server pequannocklibrary.org is not set up to accept REST requests from subdomains (devsite.pequannocklibrary.org) so it blocks it. You either need to set up your server to allow such a request (recommended), or you can try disabling REST for MetaSlider (not recommended).

Is there a reason you don’t access the page from https://pequannocklibrary.org/wp-admin/admin.php?page=metaslider directly?

To disable REST for MetaSlider, add this to wp-config.php

define(‘METASLIDER_FORCE_ADMIN_AJAX’, true);

Thank you for your help, but I am not sure were to put the code.

Hi,

You should contact whomever set up your site to fix the CORS issue ideally. You’re accessing the site from a dev site which doesn’t sound like everything is set up properly.

However, you can add the code to the the wp-config.php file and try it out. It still might not work if the backend has other issues.

Let me know how it turns out.

Thank you again! I did not set it up and the person who did no longer works here.

Where is the wp-config.php file?

Hi,

It’s most likely at the document root of your site, but it may have changed if there is a custom setup. You might have to look around. You will need FTP access to edit it.

I edited the review to reflect the plugin. But the new update is still not working and I am getting an error message: “Error fetching list of slideshows: Error”

The update yesterday didn’t add anything that would affect your situation. Did you add the code I gave you?

define(‘METASLIDER_FORCE_ADMIN_AJAX’, true);

You can confirm it’s set by looking in the browser console under the Network tab and select XHR. From there you will see requests to admin-ajax

Hi, Yes I am getting this very same issue just 1 hour ago. I just created a new ticket for myself and am getting an error message: “Error fetching list of slideshows: Error”

Cannot see anything within the plugin

Thanks
Kristin

@kristinubute It is so odd and annoying and I cannot seem to fix it.

Hi all,

The two issues you are having are 100% not the same. @kristinubute has an issue (I’m guessing as I haven’t heard back) with memory allocation, and @pequan you issue is with your . server configuration and using a subdomain as the admin area.

@pequan – What happens if you log in to your site from here (note this is without the devsite subdomain):

https://pequannocklibrary.org/wp-login.php

Hi, I have no issue with memory allocation at my end.

I have checked with my hosting people.
My client is on an Add on Domain/sub-domain, and this is the only client having this issue at this stage. It was only since I upgraded to latest WordPress version.

Just so you know whats happening at my end. Maybe similar to @pequan I am not sure.

Mine is still completely blank, its like the text is invisible there on my screen.
It has the items on the right hand side still showing Flexislider/R Slides / Nivo Slider.
On the top right I can still see “Add Slide” Preview / Docs / New / Duplicate
Then underneath that I have heading “New Slideshow” and that’s it everything else blank.

I can click on “New Slide” and “Add Slide” and it opens to “MEDIA” to upload and I can see that it is thinking and then things disappear and back to blank screen in the middle.

Regards

Kristin

Hi @kristinubute

Can you post your reply on your thread. That way I can discuss your issue separately from other issues? Otherwise it adds confusion. Thanks

https://www.ads-software.com/support/topic/metaslider-not-working-wordpress-5-3/

No issues.
Thanks
Kristin

Hi @kristinubute and @pequan

A similar issue came up and I was able to debug with them about this. See here:

https://www.ads-software.com/support/topic/metaslider-problems-with-wordpress-5-3/

Essentially, the database/server is misconfigured and needs to be updated. If you can update the “home” option in your database to the proper URL then the issue should be resolved.

@pequan In your case that would be https://devsite.pequannocklibrary.org
@kristinubute I will reply on your thread