Did the answer to this question from the FAQ help? https://www.ads-software.com/plugins/row-seats/faq/
My page or post doesn’t show up the show/event, what do I do?
Very important to first press “Save Settings” button, even if you have not filled out all the information fields. The shortcode will work in any page or post. You can obtain the shortcode after you upload your seating chart (CSV file). Make sure that the shortcode starts with [showseats id=X] (X represents the id number).
If the answer from the FAQ doesn’t solve this, then you’ll need to email us your csv file, to check it out, the file may be malformed.
