Second stripe account problem

Errore Stripe: Non siamo in grado di collegare il tuo account Stripe. Contatta il team di supporto per assistenza.

Hi @marcomelillo1293,

Glad you reached out and to be honest I don’t know what would cause that to happen.
I’ve searched through our support forum here and our priority support forum as well but I only found 2 cases of the same error. In both cases, the customers were able to resolve it but none of them share what the problem was.

My suggestion here is to disconnect all Stripe accounts and try to reconnect again.

Let me know how it goes.

Thanks!

I tried, but it doesn’t work. I also entered the second account giving error first and then the first one, but the account takes it. I always make an error when I try to enter the second account. Other solutions?

Hi @marcomelillo1293,

Sorry for the slow response.
Can you reach out to us via or contact form: https://givewp.com/contact-us/
From the “Subject of your Inquiry” dropdown, select “I am responding to a request to contact you”.
Reference this ticket in the message.

I’m going to give you access to one of our test sites so we can try to isolate the problem and get you going.

Thanks!

Hey, @marcomelillo1293.

We will mark this post as resolved while we work on it via priority support. We will update this post with our findings.

Thanks for using GiveWP! Have a great day.