Second subscription payment not going through

  • Resolved najilah

    (@najilah)


    3 months, 3 weeks ago

    We use Subscriptions For WooCommerce Pro by WPSwings plugin to be able to have subscription productions that are based on variations.

    When someone pays for a subscription, the first payment goes through, but then subsequent ones it just says payment pending. It doesn’t say any error on trying to get payment or anything in WooCommerce. This is the only note under each subsequent order from the same subscription order.

    We are using the WooPayment gateway. WP Swings support went in and checked things out and they suggested to reach out to support from WooCommerce because other customers using the product using the same gateway are not having this issue.

    The page I need help with: [log in to see the link]

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  • Hey there, @najilah! Thanks for contacting us. I’m happy to help you.

    I understand you already reached out to Subscriptions For WooCommerce Pro?by WPSwings support and they suggested you talked to us, but please note this forum is exclusive for WooCommerce core plugin and its features, we are not able to help with third-party plugins.

    Have you reached out to the payment gateway?
    What about testing with a different payment gateway?

    If this used to work correctly before, have you tried rolling back to a previous version of the plugins related to this (Woo, Subscriptions and the payment gateway)?

    Have a wonderful day!

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