Second user’s feed won’t show

Hey there,

It looks like your access token is in need of an update. Take a look at this FAQ:

https://smashballoon.com/updating-your-instagram-access-token/

Thanks! So I just updated it (actually used the second account I was trying to show) and now it shows up, but the second account (the one that I didn’t use to activate the token) is showing. Here’s how I have the ID’s listed under the access token field: 570330573, 12816398

Hey there,

Sorry that it took awhile to respond back! Were you able to figure out your issue? Otherwise it sounds like I may have to log in to take a look at what might be going on. You can contact us with our support form here:

https://smashballoon.com/instagram-feed/support/

Thanks!

What if the client doesn’t have the pro version with a license key for your support form? The issue is indeed still at large ??

Hey again,

There is a drop down box to select the free version. Then you should be able to contact us with the contact form.

Ok, sent!