Secuirty blocking my IP

  • Resolved sdkeeper

    (@sdkeeper)


    4 years, 1 month ago

    Hi unable to visit my website much less log in for three days. Getting 403.
    Security log on cleantalk show my ip is being blocked Jan 8 2021 24.69.***.***
    Have whitelisted IP but still getting 403. Will wait awhile. Did email cleantalk support a few minutes ag. Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello @sdkeeper
    The security plugin never drops 403 errors.
    You should see a special Splash screen, not the 403 error.
    I’ve checked, your IP is not blacklisted and never been blocked according to the Security plugin logs, you can see it yourself here: https://cleantalk.org/my/logs_firewall?date_range=2021-01-01_2021-01-08&service=&ip=24.69.0.0%2F16
    So it should be another reason for 403.
    Open the ticket if you need more help with your ClenTalk account. https://cleantalk.org/my/support/open

    Thread Starter sdkeeper

    (@sdkeeper)

    Not resolved! So I sent the host your message above and this is what they said
    ”
    I do not know if the antispam thing is preventing wordpress from working, but it is preventing the command line utility from accessing it. ”
    SWo I ftp’s site and renamed the antispam folder. Then I was able to access. Please check the antipspam thing.

    Plugin Author alexandergull

    (@alexandergull)

    This is not a Security issue as you told early.

    The issue is related to the Anti-Crawler feature of the SpamFireWall option.

    I’ve added the address to your personal list.

    It should help.

    Thread Starter sdkeeper

    (@sdkeeper)

    Hi Thank you. May not be security related but I couldn’t log in to my site or go anywhere past first page until I disabled the antispam plug in via ftp. As I wrote in new thread here.
    I have since enbable the antispam plugin again and will check if I can log in. Hopefully.

Viewing 4 replies - 1 through 4 (of 4 total)
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