Security Breach – Site not Secure – Urgent

  • Resolved joey006

    (@joey006)


    4 months, 4 weeks ago

    Hello Royal Elementor Team,

    I’m reaching out regarding a security issue I’ve encountered with my website when using your plugin. My site shows as secure under normal conditions, but whenever I click Edit with Elementor and attempt to make changes, such as clicking on any container, the site status changes to “Not Secure.”

    I’ve read reports indicating that your plugin may have known security vulnerabilities. Could you please help me understand what might be happening here? Is there an update or specific configuration I need to apply to ensure my site’s security remains intact while editing?

    Thank you for your assistance.


    Ss: https://imgur.com/a/UiqUoPz includes reply from my hosting.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor George

    (@rubeushagrid13)

    Hello

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    George

    Thread Starter joey006

    (@joey006)

    Hi, I have sent the email please get back to me asap, so I can continue working thanks. @rubeushagrid13

    Plugin Contributor George

    (@rubeushagrid13)

    Hi again,

    I’ve just found your mail, thanks for informing here as well, I’ll try to find solution ASAP.

    Kind regards,
    George

Viewing 3 replies - 1 through 3 (of 3 total)
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