Here are a few things you can try to troubleshoot:
- Check the user roles: Make sure that the user account you’re logged in with has the Administrator role. You can check this by going to Users > All Users in the WordPress dashboard, and looking at the role column.
- Disable other plugins: If you’re still having permission issues after confirming your user role, it’s possible that another plugin is conflicting with your current plugin. Try deactivating other plugins temporarily to see if that fixes the issue.
- Reset the user capabilities using this SQL queries:
SELECT * FROM wp_users WHERE user_login='admin';
(Change ‘admin’ by your admin username. Then copy the user ID)
SELECT * FROM wp_usermeta WHERE user_id=ID AND meta_key='wp_capabilities';
(Change ID by the ID number from the first query, then copy the ID of this user-meta)
UPDATE wp_usermeta SET meta_value='a:1:{s:13:"administrator";b:1;}' WHERE umeta_id=UMI LIMIT 1;
(Change UMI by the ID of the user-meta)
I hope this helps answer your question. If none of these solutions work, you may need to seek help from a developer or your web host to resolve the issue.