Security verification failed

  • Resolved zeemdev

    (@zeemdev)


    5 months, 1 week ago

    Hello,

    I just setup the free version of Fluent support. I want to test it out and see how well it works before purchasing the pro version. However I can’t get a user to login just to test. I have setup recaptcha V3 and it says it was successful. When trying to login as a user i get “Security verification failed”.

    I have tried disabling other plugins especially those using recaptcha, cache plugins, cleared cache on WP and server, and nothing seems to work. Only way i can test the user login is if I disable recaptcha. I also tried making new site and secret key just in case and I still have the same issue. Has anyone encountered this issue? I couldn’t find this error when searching the forum. Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello @zeemdev ,

    You have created a support ticket on the WPManageNinja on same query and I need a temporary credential of your site to check the issue as this is a site spesific issue. I have already asked it on the ticket.

    However, here is some suggestion to solve the issue,

    Double-check the reCAPTCHA v3 settings to ensure they are correctly configured on both the Fluent Support plugin and your Google reCAPTCHA account.

    Sometimes, JavaScript errors on the page can interfere with reCAPTCHA. Use your browser’s developer tools to check for any JavaScript errors and address them as needed.

    Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue might be related to your current theme.

    Thank you

    opus13i

    (@opus13i)

    I am getting the very same thing. However in my consle I am seeing 

    https://***.***********.com/wp-json/fluent-support/v2/signup 422 (Unprocessable Content)
Viewing 2 replies - 1 through 2 (of 2 total)
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