Seeking Assistance with Carrier Recognition and Automatic Tracking Issue

  • Resolved ecprobrand

    (@ecprobrand)


    1 year, 5 months ago

    Hello TrackingMore Forum Community and Support Team,

    I hope this message finds you well.

    I am reaching out because I am currently facing a perplexing issue within the WooCommerce panel on our website, particularly with the tracking section where carriers are listed.Issue Overview:

    • In the WooCommerce panel’s tracking section, there’s a carrier listed as “XYY” which is not recognizable. Furthermore, we’re unable to track parcels using this carrier designation.
    • While carriers like YunExpress are recognized and tracked without any issues, it’s not the case for parcels associated with the carrier “Evri”.
    • As a workaround, I’ve manually updated the tracking carrier to “hermesworld” for parcels with the “Evri” carrier, which resolves the tracking problem. However, this process is not efficient as it requires manual intervention for each parcel.

    Specific Questions:

    1. Carrier “XYY” Clarification: Can anyone in the community or support team provide information on the carrier listed as “XYY”? It’s not found on the TrackingMore platform, making it difficult to track parcels associated with it.
    2. Automatic Carrier Update: Is there a method or setting within TrackingMore or WooCommerce to automatically update or correct carrier names, like changing “Evri” to “hermesworld”, so that the tracking functionality works seamlessly without manual updates for each parcel?

    Steps Already Taken:

    • I’ve thoroughly reviewed the TrackingMore and WooCommerce documentation but haven’t found solutions or explanations related to the specific problems listed above.
    • I’ve attempted various configurations and settings within the WooCommerce panel but to no avail.

    Request for Assistance:

    • Guidance to understand and rectify the “XYY” carrier issue.
    • Assistance or suggestions on automating the carrier name correction to avoid manual intervention for each parcel’s tracking information.

    These issues are affecting our operational efficiency and customer experience, so your prompt assistance and expertise are greatly valued. I look forward to the community’s and support team’s insights and help in resolving these matters efficiently.

    Thank you for your attention and assistance on these matters.

    Warm regards,

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ecprobrand

    We appreciate your detailed explanation of the issues you’re experiencing. However, the issue seems related to a third-party plugin or TrackingMore.

    For automating the carrier name correction, unfortunately, there isn’t a built-in feature in WooCommerce to automatically update or correct carrier names. Since this is a third-party plugin/service provider which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developer or TrackingMore for further assistance. I am sure they will have no problem supporting you there.

    I hope this provides some clarity on the matter. If you have any other questions or need further assistance with WooCommerce core, please don’t hesitate to ask.

    Thanks!

Viewing 1 replies (of 1 total)
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