Seems abandoned but I hope not…

Hello,
Sorry for this but we never received any support message from your side, where exactly you tried to contact? Se previous reviews, we always provide excellent support.

Try to send your support through our contact at plugin website, or send to [email protected]

Thanks

Hi
I tried to contact you on your website.
Never got answered
so I tried to send you a mail at [email protected]
did this on the 1st of february
then sent a remind on the 9th
never got answered.
I am sure your support is good. Provided you do answer the requests ??
I jut sent you a copy of the mails. at [email protected]
did you receive ?
PS : I hate to be obliged to call you there. But it seemed this was the only way to get your attention

Hi,
I understand. That’s weird, i couldn’t find anything in our Spam either.
Can you try again through the contact at https://www.wp-hide.com/contact/ please make sure the form is not returning any error when submit.
Also send a separate e-mail to [email protected] with CC to [email protected] If possible use an e-mail on a different provider than your default ( e.g use yahoo.com, google.com etc )

Thanks

Did you managed to send the message, I still can’t find anything on this side.

Thanks

Yes
I sent you another message on friday , on your support email…
did not receive a wrong email sent.
do you check your spam folder regularly ?
Here is the email :
Ven 19/02/2021 22:13
Hi,
do you receive my mail now ?
if so please confirm
I will forward details of my issue

• This reply was modified 4 years, 1 month ago by hervema.

Hi,
We received over 10 support messages through the contact, but none appear to be yours, either anything in Spam.
Please send a direct e-mail to [email protected] with CC to [email protected] If possible use an e-mail on a different provider than your default ( e.g use yahoo.com, google.com etc )

Thanks

Hi,
I just tried to do you suggested but now, on your new adress, I received a notification stating your do have an issue with your mails.

I hope you can fix it, and we can start to work on my issues with your plugin…
`[email protected]
Mon 22/02/2021 08:13 AM
mtaproxy308.free.mail.gq1.yahoo.com has rejected your message to the following mail addresses :

[email protected] ([email protected])
We were unable to deliver your message. When Office 365 tried to send the message, the external mail server returned the following error. This is probably due to a problem or policy setting on the recipient’s mail system.

See the error for more information about the problem. It can tell you what happened and how to solve the problem. For example, if it indicates that the message was blocked due to a potential virus, try to send the message without attachments.

For mail administrators
This error was reported by a mail server outside of Office 365. If the sender cannot resolve the problem by modifying his message, it is probably a problem that only the recipient’s mail administrator can solve.

See the error for more information about the problem. The error may indicate the cause of the problem and provide guidance on how to resolve the problem. For example, if it indicates that the message was rejected due to a problem with the Sender Policy Framework (SPF) standard, you should work with your domain registrar to properly configure your SPF record.

See the error for more information about where the problem occurs. For example, search for a domain name such as contoso.com. This indicates the organization causing the error. The recipient’s mail server may be the source of the problem, or the problem may originate from a third-party service used by your organization or the recipient’s organization to process or filter mail.

If you cannot resolve the problem, contact the mail administrator of the responsible party. This may be the recipient’s mail administrator, the administrator of your active host service, and so on. Provide him/her with the error code and error message included in this delivery failure notification to help resolve the problem.
Office 365 Support cannot help you with this type of externally reported error.

mtaproxy308.free.mail.gq1.yahoo.com generated this error :
Remote server returned an error -> 554 Message not allowed – [PH01] Email not accepted for policy reasons. Please visit https://postmaster.verizonmedia.com/error-codes

Hi,
It’s a free Yahoo e-mail account, I have no idea why it rejects your provider.
Maybe you can just try to send from a different account, as I think this is the root of the problem.. Also, you could try to send as well to [email protected]

If none of the above works, we’ll try to set-up a temporary support forum, or just issue a refund.

Thanks

Did you manage to send from a different e-mail address?
Also, you can try again the contact form at https://www.wp-hide.com/contact/ now all messages are recorded on the site, before attempt to send to our support e-mail account.

Thanks