Seems API REST could not be called ..

  • Resolved Thierry D.

    (@terrysxm)


    4 months, 1 week ago

    Hi,

    The alert appears only when i ‘m visiting the web pages to set your plugin (in BO) … when i have a look on my health website, for the API REST, everything is ok.

    So i don’t understand why there is this alert only on your plugin BO pages ? i was ready to buy the PRO version but now i wonder if i should …

    The message :

    “Une erreur réseau inattendue s’est produite ! Un ou plusieurs plugins WordPress ont tenté d’appeler l’API REST WordPress, qui a échoué. Il est très probable qu’un plugin de sécurité, une configuration du serveur web ou une extension de bloquage de publicités activée dans votre navigateur ait désactivé l’API REST. Veuillez vous assurer que les espaces de noms suivants de l’API REST sont accessibles afin d’utiliser votre plugin sans problème :

    Qu’est-ce que l’API REST de WordPress et comment l’activer ? En savoir plus.

    Dans la zone de texte ci-dessous, vous trouverez une liste technique des 10 dernières demandes de réseau qui ont échoué :

    and nothing is listed …”

    Thanks for your help,

    Thierry ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @terrysxm,

    1. ?Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder (make sure the plugin version can be seen)?
    2. Could you please share a screenshot of the page where this error message appears (please make sure the entirety of the page can be seen)?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter Thierry D.

    (@terrysxm)

    Hi Alexandre,

    Thanks for your reply. Here’s the screenshots :

    https://snipboard.io/u0DORZ.jpg

    https://snipboard.io/XcLr6h.jpg

    Hope that could help you.

    Best regards,

    Thierry

    Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @terrysxm,

    That notice is not coming from our plugin. For example, I found the following post: https://www.ads-software.com/support/topic/an-unexpected-network-error-has-occur/#post-17118931 which states something similar to what you encountered, in that case, the notice was coming from the Real Cookie Banner plugin. I see that you have the Real Media Library plugin, which is the same plugin author as Real Cookie Banner. Try briefly disabling that plugin (Real Media Library) and check if you still see the notice.

    Best regards,

    Thread Starter Thierry D.

    (@terrysxm)

    Hi @alexandrubodea ,

    I deactivated the famous plugin but that didn’t change anything… no big deal because ultimately in my company we decided not to use your plugin.

    Despite everything, many thanks for your help!

    Best regards,

    Thierry

Viewing 4 replies - 1 through 4 (of 4 total)
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