Seems like the tickets are half working

Could I get some help here please ?

And here I thought these posts were read at least once a week… Could I get some help please?

Hi @josee225 I am having the SAME issue as you described. Did you find any solution yet? Thank you! Emily

@josee225 I found this page… so thinking of rolling back to an earlier version
https://theeventscalendar.com/known-issues/

@josee225 rolling back to the earlier versions DID solve this!

Hi Emily, thanks for the update, I will definitely try that, even though I am using Paypal with Tribe Commerce. At this point, I’ll try any solution that might work ??

Followed the instructions, downgraded and now it seems I dont get the Paypal confirmation that the payment was received. I followed the instructions here:
https://support.theeventscalendar.com/560364-Configuring-Tribe-Commerce-with-PayPal
Is there anything else I need to add/change in Paypal for this to work ?

BTW I am in sandbox mode right now, is that the issue ?

Ok so this was my first time playing with Paypal Sandbox and I figured what I did wrong, I wasn’t using 2 sandbox accounts to complete the payment.
Everything works fine now, but I don’t get the attendee registration page?
Where is that and when should the registrant should see it?
Do I need to configure something?

Hi Josie,

I see links to Attendees and Paypal Orders under the title of the event in my list of all events in the dashboard, but these options only appear when I hover the cursor near the title.

I came to this thread as I had a problem too. I thought I had done everything right, but all I was getting was “No order confirmation is available because no purchase was made.” on my success page. Then I figured out after a long time what I had done wrong so am putting it here in case it helps you or anyone else.

To make the sandbox testing work, this is what I think you need to do.

1 Set up a business account on sandbox.paypal.com. It is a little bit confusing as it looks exactly like you are setting up a real account. You could use the same email address as you have for your real account or another one. I used another one so I can see the difference.

2 In the sandbox.paypal.com account, follow the things that need to be done in the real account of setting up the IPN and the autoreturn to your success page and payment data transfer, as described in this post https://support.theeventscalendar.com/560364-Configuring-Tribe-Commerce-with-PayPal (remember you will also need to do that on your real business account too for it to work for real after the testing).

3 If you use another email address for the sandbox account, like I did, you need to put that email address in the paypal section of the ticket settings for the duration of your testing phase and make sure the PayPal Sandbox checkbox is ticked and save those settings.

4 If you haven’t done already, log on to developer.paypal.com using your real paypal logon details.

5 Create one or more sandbox accounts for testing – see: https://developer.paypal.com/docs/classic/lifecycle/ug_sandbox/

6 To do your testing, log out of everything and go to the event page of your website that you are testing as a non logged on user. Hopefully you can then go all the way through the buying process. (Unless you have the thing about people have to be logged on to purchase).

That all worked for me to get a proper message as if something had been purchased, with a confirmation on the success page, but nothing was added to the paypal purchases list.

7 When you are ready to go live, remember to untick the Paypal sandbox in the settings and to change the paypal account email to the correct real one, if it is different to the one you used for your sandbox.paypal.com account.

Hope that works and helps. If anyone has any better advice please do add. I would like to test out what the confirmation email messages are like.