Seems to be down

  • Didn’t get the API Key, and no emails at all. Either at Proxycheck they don’t want me (or they don’t want WP-users in general); or they’re down. I removed the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Proxy & VPN Blocker

    (@rickstermuk)

    Dear marisol3007,

    I’m sorry that you did not receive the signup email from proxycheck.io. We have spoken with their support and their email services have not suffered any outages to their knowledge, we would kindly ask that you check your spam folder and if possible contact Proxycheck support over at https://proxycheck.io or email [email protected] with the same email you signed up with and they can assist you directly to find your account and send you your API key.

    Thread Starter marisol3007

    (@marisol3007)

    No, sorry, my spam folder is empty.

    Thanks, for your answer, but I’ll do without.

    Dear marisol3007,

    This is an official response from us regarding your feedback as we were made aware of the situation by the Proxy & VPN developer rickstermuk.

    We checked our email system and found no faults, all our emails have been going out correctly. We did however find an email that went out on the 4th of January which headed towards a domain name which is similar to your WordPress username.

    Whilst we cannot be certain this is your email address (which we won’t share here for privacy reasons), what we found is the email bounced back to us because the domain name could not be resolved. Meaning, it had no MX entry at the time the email was sent.

    I would like to respond to your theory that we may not want WordPress users and that was why you did not receive an email from us. If I may, I would like to point out that the signup page on our website does not ask the user what software they will be using with our API and so there’s no way for us to know.

    But I can say, we very much want WordPress users to use our API and although we do not make the Proxy & VPN WordPress software (it is but one of many plugins made by independent third parties for our API) we have a vested interest in all our API users having a good experience.

    If you would like help with your account please don’t hesitate to contact our support ([email protected]) we usually respond within minutes during work hours on both weekdays and weekends.

    Kind regards, proxycheck.io support

Viewing 3 replies - 1 through 3 (of 3 total)
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