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@elemontsystem – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

Hello, I did everything you suggested me, and that I had already seen on the support forum, but the problem persists.
1- cache cleaner and clean database
2- disabled all plugins
3 – only activated nextgen
4- creating new gallery
Does not work
5- replaced virtue theme with theme twenty sixteen
Does not work

Note: Previously I uninstalled nextgen gallery, clean cache and database, reinstalled nextgen gallery and performing the above steps but the problem is not solved.
I’m sorry because nextgen gallery has worked very well and for our theatrical activity is almost essential.
I hope we can solve this problem, if it is necessary we can move on to the pro version.
In a previous support request I sent the access data to the site and to FTP.

Thanks in advance
iginio

Hello,
I do not know how and why, but after a last round of the plugin deleted and reinstalled, and the database clean, nextgen operating normally.
Now I can work!
Thank you for the help you have given me!
iginio.

@elemontsystem – Thanks for the updates!!

– Cais.