"Select File" button doesn't work

  • Resolved vogelor

    (@vogelor)


    8 years, 9 months ago

    Please don’t close this issue. i just have the same.

    1) create a new download.
    2) click at the “Select file” button inside the “Upload File”-Section
    3) click at “Mediathek” (the 3. tab at the right position)
    4) select a image
    5) klick “insert in post”

    nothing happens

    Same with the “Select Image” button inside “File Thumbnail (optional). if you select a image there then a “empty image” appears. after right clicking at this empty image i saw the url of this image. This url is:

    <mydomain.tld>/wp-admin/undefined

    i think, undefined is the problem.

    hope this helps to fix the error.

    https://www.ads-software.com/plugins/simple-download-monitor/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I just carried out your instructions step by step and it worked for me.

    Can you carry out some troubleshooting steps.

    • Deactivate all your plugins except this one. Carry out another test.
    • If the above works then you know you have a conflict with another plugin. In that case start enabling one by one your other plugins until you come across the conflicting plugin. At the same time that you enable a plugin also carry out a test.
    • If the above does not work. Can you test one of WordPress default themes like Twenty Fourteen or Fifteen?
    • If the above does not work can you verify how much memory you have allocated to your website?

    Thank you

    I’m having the same issue on a development site I’m working on. I’ve tried all of the steps above and I’m still having this issue. The file uploads when I go through the process, but clicking ‘Save’ or ‘Insert into post’ does nothing.

    1. Create new download or edit old download.
    2. Click on ‘Select File’
    3. Upload the file or choose a file from the library
    4. Click Save – it closes the window but doesn’t add the file to the Download post.

    I’ve also tried clicking ‘insert into post’ since that’s an option, and it doesn’t do anything either.

    I can work around it by pasting the URL to the file in the Upload File ‘File URL’ field, but this isn’t ideal. I’d like to be able to upload the file using the Download plugin directly.

    Running WordPress 4.4.2, using the Appointment Blue theme.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    @jennyleesilver try the following.

    Configure the PHP max_input_vars setting
    These settings are sometimes available in the php.ini directive called max_input_vars
    Edit the server php.ini or in some cases you can add a secondary php.ini inside the account (domain) folder.

    Configure the php.ini like this:
    max_input_vars = 3000

    You may need to do this via .htaccess (on a shared host for instance), use:
    php_value max_input_vars 3000

    How much memory have you allocated to your WordPress?

    max_input_vars??10000
    memory_limit??1024M

    That doesn’t appear to be the problem. I’m going to change download managers for this site, as I can’t put a lot of time into troubleshooting it right now. Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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