Selected Payments accepted on checkout are not appearing

Hi @2buy

Thanks for reaching out, sorry to see you’re having trouble with the payment methods appearing as you expect and we’ll be happy to help.

First, could you confirm the base location of your shop? We don’t need the specific details but if you can confirm the country it is set to that would help.

Second, could you please provide us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

Once we have that we’ll be happy to look further into this for you. ??

Hi Brad,

1. our base location of our shop is “Germany”.
2. System Status

Best regards, Alex

### WordPress Environment ###

WordPress address (URL): https://www.2buy.xyz
Site address (URL): https://www.2buy.xyz
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.80.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.36
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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WPML SEO: by OnTheGoSystems – 2.0.1
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Contact Form 7 Repeater: by Rednumber – 2.7
Contact Form 7 Save To Database / CSV / PDF: by Rednumber – 2.2
Contact Form 7 Shortcode Enabler: by Tobias Zimpel (TZ Media) – 1.1
Contact Form 7 Signature: by Rednumber – 1.1
Contact Form 7 Skins: by Neil Murray – 2.5.0
Contact Form 7 Tooltips: by Rednumber – 1.4
Contact Form 7: by Takayuki Miyoshi – 5.5.3
GDPR Cookie Consent: by WebToffee – 2.0.6
Currency Switcher for WooCommerce: by WP Wham – 2.15.0
Download Manager: by W3 Eden
Inc. – 3.2.27

Duplicate Menu: by Jonathan Christopher – 0.2.2
Duplicate Page: by mndpsingh287 – 4.4.7
Google Tag Manager for WordPress: by Thomas Geiger – 1.14.1
Easy Table of Contents: by Steven A. Zahm – 2.0.17
Elementor: by Elementor.com – 3.5.2
Estimated Delivery for WooCommerce: by Daniel Riera – 1.2.5
EWWW Image Optimizer: by Exactly WWW – 6.3.0
Font Awesome 4 Menus: by New Nine Media – 4.7.0
WooFunnels Funnel Builder Pro: by BuildWooFunnels – 1.13.6
WooFunnels Funnel Builder: by BuildWooFunnels – 1.10.0
Google Listings and Ads: by WooCommerce – 1.9.0
GTranslate: by Translate AI Multilingual Solutions – 2.9.6
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
Will Bontrager Software
LLC  – 2.4.2

Jetpack: by Automattic – 10.4
Collapse-O-Matic: by twinpictures
baden03 – 1.8.2

Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.12
Kirki Customizer Framework: by David Vongries – 3.1.9
Linky: by Nicolas RIVIERE (Undefined) – 1.3.3
MailPoet 3 (New): by MailPoet – 3.75.1
Maintenance: by WebFactory Ltd – 4.03
URL Shortener by MyThemeShop: by MyThemeShop – 1.0.16
Ultimate Nofollow: by 5fifty – 1.4.8
One Click Demo Import: by OCDI – 3.0.2
One Stop Shop for WooCommerce: by vendidero – 1.1.7
Post SMTP: by Yehuda Hassine – 2.0.23
Post Tags and Categories for Pages: by curtismchale – 1.4.1
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1
WooCommerce Product Video Gallery: by NikHiL Gadhiya – 1.2.9
Product Videos for Woocommerce: by ApiGenius.io – 2.1.0
Search By SKU - for Woocommerce: by Unroll Digital – 0.8.0
Shortcodes Ultimate: by Vladimir Anokhin – 5.11.1
Smart WooCommerce Search: by YummyWP – 2.3.0
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Traffic Goliath PRO: by Plugin Poets – 2.1.4
Toolset Types: by OnTheGoSystems – 3.4.14
Vendidero Helper: by Vendidero – 2.1.1
Woocommerce Support System: by ilGhera – 1.0.5
CTX Feed Pro: by WebAppick – 5.3.8
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
Min Max Quantity & Step Control for WooCommerce: by CodeAstrology – 2.1.0
Country Based Restrictions for WooCommerce: by zorem – 3.1
Product Filter by WooBeWoo: by WooBeWoo – 2.0.4
WooCommerce Admin: by WooCommerce – 2.9.4
Germanized for WooCommerce Pro: by vendidero – 3.3.6
Germanized for WooCommerce: by vendidero – 3.7.2
WooCommerce Multilingual: by OnTheGoSystems – 4.12.1
WooCommerce Payments: by Automattic – 3.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.3
Stock Manager for WooCommerce: by StoreApps – 2.8.3
WooCommerce: by Automattic – 6.0.0
A/B Experiments for WooFunnels: by WooFunnels – 1.3.5
Wordfence Security: by Wordfence – 7.5.7
Yoast SEO: by Team Yoast – 17.8
WP Dashboard Notes: by Jeroen Sormani – 1.0.10
Autonami Marketing Automations For WordPress: by BuildWooFunnels – 2.0.8
WP Rollback: by Impress.org – 1.7.1
WP Super Cache: by Automattic – 1.7.4
WPDM - Gutenberg Blocks: by WordPress Download Manager – 2.1.4
WPML Media: by OnTheGoSystems – 2.7.0
WPML String Translation: by OnTheGoSystems – 3.2.0
Product Import Export for WooCommerce Add-on: by Webtoffee – 1.0.6
Product review Import Export for WooCommerce Add-on: by Webtoffee – 1.0.4
Import Export for WooCommerce Wrapper: by Webtoffee – 1.0.9
Related Products for WooCommerce: by WebToffee – 1.4.0
Yakkyofy: by Yakkyofy – 1.0.7
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

YITH WooCommerce Gift Cards: by YITH – 2.4.0
YITH WooCommerce Wishlist: by YITH – 3.4.0

### Inactive Plugins (29) ###

Add-on Contact Form 7 - Mailpoet 3: by Tikweb – 1.3.19
Akismet Anti-Spam: by Automattic – 4.2.1
All-in-One WP Migration: by ServMask – 7.51
All-in-One WP Migration Unlimited Extension: by ServMask – 2.42
Chatbot - WoowBot: by QunatumCloud – 3.2.6
Classic Editor: by WordPress Contributors – 1.6.2
Cloudflare: by Cloudflare
Inc. – 4.7.0

Code Snippets: by Code Snippets Pro – 2.14.3
Conditional Discounts for WooCommerce by ORION: by ORION – 2.26
Custom Fields WooCommerce Checkout Page: by Jcodex – 1.3.2
Direct Checkout for WooCommerce: by QuadLayers – 2.5.7
Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.0.8
Facebook for WooCommerce: by Facebook – 2.6.8
Flexible Shipping: by WP Desk – 4.11.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.0
Hello Dolly: by Matt Mullenweg – 1.7.2
Loco Translate: by Tim Whitlock – 2.5.5
Popup Maker: by Popup Maker – 1.16.3
Relevanssi: by Mikko Saari – 4.14.4
ShopMagic for WooCommerce: by WP Desk – 2.33.0
Social Locker: by OnePress – 5.6.2
SupportCandy: by SupportCandy Team – 2.2.6
Table of Contents Plus: by Michael Tran – 2106
Theme Switcha: by Jeff Starr – 2.8
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.11.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WP Font Awesome: by Zayed Baloch – 1.7.7
YITH WooCommerce Points and Rewards: by YITH – 1.6.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #28 - /shop/
Cart: #29 - /cart/
Checkout: #30 - /checkout/
My account: #31 - /my-account/
Terms and conditions: #6672 - /terms/

### Theme ###

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL: 
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.4.5
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Currency Switcher Settings ###

WooCommerce Currency Switcher Plugin: yes
Currency switcher on per product basis: yes
Revert to shop's default currency on checkout: no
Apply currency conversion to fixed amount coupons: yes
Add currency selector for fixed amount coupons: no
Apply currency conversion to shipping amount: yes
Apply currency conversion to minimum order amount required for free shipping: yes
Apply currency conversion to cart fees: yes
Apply currency conversion to WooCommerce Price Filter Widget: yes
Switcher placement: Array
(
    [0] => single_page_after_price_select
)
Switcher wrapper: %currency_switcher%
Switcher item format: %currency_name%
Link list switcher separator: 
Reposition page after currency switch: no
Rounding: no_round
Number of decimals: 2
Make "pretty price": no
Apply rounding and "pretty price" to shipping rates: yes
Apply rounding and "pretty price" to shop's default currency: yes
Order currency: no
Format price: no
Currencies: 
Currency (shop's default): [USD] United States (US) dollar
Total additional currencies: 2
Additional currency #1: yes
alg_currency_switcher_currency_1: EUR
Additional currency #2: no
alg_currency_switcher_currency_2: GBP
Exchange Rates: 
Exchange rates updates: twicedaily
Exchange rates server: ecb
Free Currency Converter API Key: not set
CoinMarketCap API Key: 
Exchange rates offset: 0
#1 USD/EUR (Euro): 0.88362640
alg_currency_switcher_exchange_rate_server_USD_EUR: default
alg_currency_switcher_exchange_rate_offset_type_USD_EUR: default
percent: 0
Currency Countries (by IP): 
Currency Countries (by IP): yes
Enter countries as comma separated text: no
Override country: disabled
#1 [EUR] Euro: Array
(
)
Currency Languages (Locales): 
Currency Languages (Locales): 
Enter locales as comma separated text: 
Always use locale to assign currency: 
#1 [EUR] Euro: Array
(
    [0] => 
)
Price Formats: 
#0 [USD] United States (US) dollar: right_space
Additional currency code position (optional): 
Thousand separator: .
Decimal separator: ,
Number of decimals: 2
Currency Symbol: 
#1 [EUR] Euro: 
Additional currency code position (optional): 
Thousand separator: 
Decimal separator: 
Number of decimals: 
Currency Symbol: 
Flags: 
#0 [USD] United States (US) dollar: 
#1 [EUR] Euro: 
Price conversion method: 
Fix mini cart: 
Disable on URI: 
Additional price filters: 
Price filters to remove: 
Session save path: 

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.4.0
Connected to WPCOM: Yes
Blog ID: 196640284
Account ID: acct_1JPkmZ2HGwNbX0dS

### Action Scheduler ###

Complete: 2,248
Oldest: 2021-12-09 15:03:53 +0100
Newest: 2021-12-25 12:33:16 +0100

Failed: 2
Oldest: 2021-11-21 14:14:52 +0100
Newest: 2021-12-05 16:22:54 +0100

Pending: 7
Oldest: 2021-12-25 13:43:25 +0100
Newest: 2021-12-26 11:44:12 +0100

### Status report information ###

Generated at: 2021-12-25 13:42:02 +01:00

Hello @2buy ,

Thanks a lot for sharing the System Status Report.

I can see that you are using “Currency Switcher for WooCommerce: by WP Wham” to switch currency on the site and the default currency is set as USD.

The SEPA Debit method is valid for Euro currency only. You’ll need to change the site’s main currency to Euro to make SEPA Debit work on the site.

However, I can’t guarantee compatibility with your current currency switcher plugin and WooCommerce Payments. So, I’ll recommend getting in touch with the developers of the “Currency Switcher for WooCommerce: by WP Wham” plugin to see if they have support for WooCommerce Payments.

WooCommerce Payments comes with built-in multi-currency support. You can configure the currencies following the steps here: https://woocommerce.com/document/payments/currencies/multi-currency-setup/

Let us know if you have any more queries about multi-currency support in WooCommerce Payments.

Thank you ??

Hi Rashed,

thanks for getting back to me.

OK I’ve changed now the approach
1.) setup the currency to EUR as well I am using now your currency switcher
Screenshot Currency Setting > https://www.screencast.com/t/4NOCwPMdTDut
Screenshot 2 Checkout missing options > https://www.screencast.com/t/wWF8zn3lK
RESULT: missing selected payment methods

2.) to use your currency switcher widget
RESULT: missing the currency flag icons in the dropdown menu, only displayed on mobile phone approach
Screenshot > https://www.screencast.com/t/gduiyWgPe

I hope you will be able to proceed with your helping advices.

Best regards, Alex

Hi @2buy,

We’ll need to take a deeper look at your settings. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi Ahmed,

ok – ticket is created.
WooCommerce Support: Ticket #4658483

Looking forward to get it solved.

Best regards, Alex

• This reply was modified 3 years, 2 months ago by 2buy.

Hi Alex @2buy ??

Perfect. We have responded to the ticket ??