• Resolved Katrina Boydon

    (@katrina-boydon)


    This form/calculator has worked perfectly until today. I changed all fields (apart from email address) so they are not required to see if that would fix it. Still seeing “Selected value does not exist” under the Additional Services field/checkboxes and users cannot SUBMIT. HELP!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @katrina-boydon

    I believe this may be cause by having any special characters in your checkbox field names/values. Try removing them and only using alphanumeric characters. (ex change “&” to “and”).

    This is a know issue and will be patched in a future release.

    Hope this helped!

    Thread Starter Katrina Boydon

    (@katrina-boydon)

    I removed all ampersands and the “selected value does not exist” message is gone, but I’m still getting the “Please complete required fields” message. The only required field is the email address, which is completed.

    Thread Starter Katrina Boydon

    (@katrina-boydon)

    Oh no. the selected value message is still there, too.

    Hi @katrina-boydon

    Make sure you’re removing the “&” from both the Name and Value fields in the form, that should do the trick.

    Screen Shot 2022-10-02 at 5.15.19 PM

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @katrina-boydon

    I hope you’re well today!

    It would be good if we could check the form. Would you please export it and share with us?

    To do so, please go to the “Formiantor -> Forms” page and click on a little “gear” icon next to the form in question, then select “Export” option.

    Then please either put given export code on pastebin.com or put export file on your Google Drive, Dropbox or similar service.

    Once it’s there, post direct link to it in your response below.

    This way we’ll be able to import form to a test site and check it and, hopefully, this will help us diagnose the issue.

    Note: it’s safe to share the form this way as export only exports form template/settings but does not export any submission data and other information of this type.

    Best regards,
    Adam

    Thread Starter Katrina Boydon

    (@katrina-boydon)

    Thread Starter Katrina Boydon

    (@katrina-boydon)

    Fixed. I found some more ampersands in the code. Thank you.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @katrina-boydon

    That’s a great news, thank you for letting us know!

    I’ll mark this ticket as resolved then but if you have any additional/other questions, don’t hesitate to start new tickets.

    Best regards,
    Adam

Viewing 8 replies - 1 through 8 (of 8 total)
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