Seller not receiving new order emails

As I explained to the other user who said the same, they are sent using an identical system, so its either configured to send to the wrong user, or disabled.

You could use https://en-gb.www.ads-software.com/plugins/wp-mail-smtp/ and mandrillapp.com – it will log outgoing emails so you can see what is sending out regardless of whether you receive them.

Thanks for your reply.

Up to last week the emails were working completely fine, no configuration settings have changed, yet the emails randomly stopped working. I dont want to use a plugin just for the mailing system, as it worked perfectly before and I dont want to clog up the site with excess plugins and slow it down.

I tested an order myself and i received the customer email but the admin recipient’s didnt receive their version.

Thanks

Mark

“admin recipients” – is that you? Settings > Emails > New Order. Set the address to your own/or an alternative address and test for yourself. Check spam as well since html emails can be flagged as spam – and this can happen at any time regardless of updates.

Yeah that is me, I have two emails set up to receive the new order emails and neither receive the emails, checked in both of the spam/junk folders.

I tested a new order with my personal email so the emails are sending to the customers fine, and aren’t going to the spam folders

> Yeah that is me, I have two emails set up to receive the new order emails and neither receive the emails, checked in both of the spam/junk folders.

Can you input one address only and see how that affects it?

Just tested that. Changed to one address only and tested with my personal account again.

Personal account receieved WooCommerce Order Receipt and WorldPay Receipt.

Admin account didnt receive anything at all.

Mark

Ok. I know you “don’t want to use a plugin” but you should at least try logging outgoing emails and check its sending out https://en-gb.www.ads-software.com/plugins/wp-mail-logging/

Just done that. It looks like the emails are being sent out? Is it anything to do with the multipart/alternative content type?

2016-02-02 06:47:11 [email protected] Your Kestronics order receipt from February 2, 2016 View Content-Type: text/html

2016-02-02 06:47:10 [email protected] [Kestronics] New customer order (7726) – February 2, 2016 View Content-Type: multipart/alternative

Switch type and let me know?

i’ve switched the email type to HTML and still the same. no admin email received.

2016-02-02 09:46:49 [email protected] Your Kestronics order receipt from February 2, 2016 View Content-Type: text/html
2016-02-02 09:46:49 [email protected] [Kestronics] New customer order (7730) – February 2, 2016 View Content-Type: text/html

Why don’t you switch them both to that hotmail address.

Hi Mike,

Contacted my server admin yesterday. Turns out it seem that the emails are not going through from WP to email addresses from the same domain as the site. No idea why but we’ve just used a redirect from a new email address from one of our other domains.

Thanks for your help