• In the woocommerce > general section in the settings, I’d changed ‘selling location/s’ to ‘sell to specific countries only’ and selected only ‘United Kingdom’, and I used the same option in the ‘shipping locations’, but, using those settings stops anyone in the UK from placing an order.

    Checkout alert

    Shop base is set to a UK address and I’m not using any 3rd party plugins to manage shipping.

    Thanks

    • This topic was modified 4 years, 1 month ago by james godwin.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Can you share a copy of your WooCommerce status report found under **WooCommerce > Status**? Are you changing the checkout fields using a checkout field editor plugin (or custom coding) perhaps? Have you already ruled out caching?

    Thread Starter james godwin

    (@james-godwin)

    Yes, I’ve ruled out caching.

    Here’s the report…
    ### WordPress Environment ###

    WC Version: 4.9.1
    REST API Version: ? 4.9.1
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.8.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.13
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.58.0
    OpenSSL/1.1.1

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.9.1
    WC Database Prefix:
    Total Database Size: 184.48MB
    Database Data Size: 104.23MB
    Database Index Size: 80.25MB
    woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    woocommerce_order_items: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    woocommerce_order_itemmeta: Data: 7.52MB + Index: 9.03MB + Engine InnoDB
    woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_actions: Data: 1.02MB + Index: 0.42MB + Engine InnoDB
    actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_logs: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
    check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    comments: Data: 6.52MB + Index: 8.03MB + Engine InnoDB
    gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    gf_entry: Data: 2.52MB + Index: 0.25MB + Engine InnoDB
    gf_entry_meta: Data: 2.52MB + Index: 3.45MB + Engine InnoDB
    gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    gf_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    options: Data: 2.06MB + Index: 0.14MB + Engine InnoDB
    pmxe_exports: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    postmeta: Data: 56.56MB + Index: 41.97MB + Engine InnoDB
    posts: Data: 5.48MB + Index: 3.66MB + Engine InnoDB
    reorder_post_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    swift_performance_image_optimizer: Data: 0.23MB + Index: 0.08MB + Engine InnoDB
    swift_performance_warmup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    term_relationships: Data: 0.16MB + Index: 0.08MB + Engine InnoDB
    term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    usermeta: Data: 5.47MB + Index: 6.97MB + Engine InnoDB
    users: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
    wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_customer_lookup: Data: 0.48MB + Index: 0.39MB + Engine InnoDB
    wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_order_product_lookup: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
    wc_order_stats: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    yoast_indexable: Data: 2.52MB + Index: 1.69MB + Engine InnoDB
    yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

    ### Post Type Counts ###

    acf-field: 3
    acf-field-group: 2
    attachment: 200
    nav_menu_item: 12
    page: 13
    post: 4
    product: 40
    product_variation: 571
    raccartlist: 3228
    racemailtemplate: 1
    racmaillog: 1486
    racrecoveredorder: 119
    revision: 110
    shop_coupon: 1
    shop_order: 8297
    shop_order_refund: 79
    tablepress_table: 9

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (31) ###

    Gravity Forms: by Gravity Forms – 2.4.22
    PCA Predict: by PCA Predict – 1.0.3
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.4
    Carbon Breadcrumbs: by tyxla – 1.0.2
    Check & Log Email: by WPChill – 1.0.1
    Cookie Notice: by dFactory – 1.3.2
    Currency Switcher for WooCommerce: by WP Wham – 2.13.0
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
    Gravity Forms Mailchimp Add-On: by Gravity Forms – 4.8
    Hotjar: by Hotjar – 1.0.9
    Imagify: by WP Media – 1.9.13
    Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.8
    Loco Translate: by Tim Whitlock – 2.5.0
    Recover Abandoned Cart: by Fantastic Plugins – 20.1 – Installed version not tested with active version of WooCommerce 4.0
    Simple Banner: by Ryan Petersen – 2.9.3
    Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.25
    TablePress: by Tobias B?thge – 1.12
    WC Password Strength Settings: by Daniel Santoro – 2.2.1
    Woo Discount Rules PRO 2.0: by Flycart Technologies LLP – 2.2.2
    Woo Discount Rules: by Flycart Technologies LLP – 2.2.2
    WooCommerce Reviews Manually Approved: by Tim Eckel – 1.1 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Customer/Order CSV Export: by WooThemes / SkyVerge – 3.10.0 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce SagePay Form and SagePay Direct Gateway: by Andrew Benbow – 3.10.2 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Hear About Us: by SiteOptimo – 1.5.2 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.5
    WooCommerce: by Automattic – 4.9.1
    Yoast SEO: by Team Yoast – 15.6.2
    WP All Export Pro: by Soflyy – 1.5.10
    WP Mail SMTP: by WPForms – 2.5.1
    WP All Export – User Export Add-On Pro: by Soflyy – 1.0.3

    ### Inactive Plugins (3) ###

    Password Protected: by Ben Huson – 2.4
    SendGrid: by SendGrid – 1.11.8
    WP Rocket: by WP Media – 3.7.3

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (5) ###

    Carbon Search Engine Visibility: by – 1.1
    Force Strong Passwords – WPE Edition: by Jason Cosper – 1.6.4
    WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
    WP Engine Security Auditor: by wpengine – 1.0.9
    WP Engine System: by WP Engine – 4.1.0

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #5 – /shop/
    Cart: #6 – /cart/
    Checkout: #7 – /checkout/
    My account: #8 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Version: (update to version 0 is available)
    Author URL:
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: /woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /woocommerce/emails/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /woocommerce/global/wrapper-end.php
    /woocommerce/global/wrapper-start.php
    /woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
    /woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 4.3.0

    Outdated Templates: ?

    Learn how to update

    ### sagepay ###

    MCrypt: ? No
    OpenSSL: ? Yes
    OpenSSL Methods: ? No
    PHP Max_Input_Vars: ? 10000

    ### Currency Switcher Settings ###

    WooCommerce Currency Switcher Plugin: yes
    Currency switcher on per product basis: yes
    Revert currency to default on checkout: yes
    Apply currency conversion for fixed amount coupons: yes
    Add currency selector for fixed amount coupons: no
    Apply currency conversion for free shipping minimum order amount: yes
    Apply currency conversion for cart fees: yes
    Switcher placement: Array
    (
    )
    Switcher wrapper: %currency_switcher%
    Switcher item format: %currency_name%
    Link list switcher separator:
    Reposition page after currency switch: no
    Rounding: no_round
    Number of decimals: 2
    Make “pretty price”: no
    Apply rounding and “pretty price” to shipping rates: no
    Apply rounding and “pretty price” to shop’s default currency: no
    Order currency: no
    Format price: no
    Currencies:
    Currency (shop’s default): [GBP] Pound sterling
    Total additional currencies: 2
    Additional currency #1: yes
    alg_currency_switcher_currency_1: GBP
    Additional currency #2: yes
    alg_currency_switcher_currency_2: EUR
    Exchange Rates:
    Exchange rates updates: minutely
    Exchange rates server: ecb
    Free Currency Converter API Key: not set
    Exchange rates offset: 0
    #2 GBP/EUR (Euro): 1.12302768263
    alg_currency_switcher_exchange_rate_server_GBP_EUR: default
    alg_currency_switcher_exchange_rate_offset_type_GBP_EUR: default
    percent: 0
    Currency Countries (by IP):
    Currency Countries (by IP): no
    Enter countries as comma separated text: no
    Override country:
    #1 [GBP] Pound sterling: Array
    (
    [0] => GB
    )
    #2 [EUR] Euro: Array
    (
    )
    Currency Languages (Locales):
    Currency Languages (Locales):
    Enter locales as comma separated text:
    Always use locale to assign currency:
    #1 [GBP] Pound sterling: Array
    (
    [0] =>
    )
    #2 [EUR] Euro: Array
    (
    [0] =>
    )
    Price Formats:
    #0 [GBP] Pound sterling: left
    Additional currency code position (optional):
    Thousand separator: ,
    Decimal separator: .
    Number of decimals: 2
    Currency Symbol:
    #1 [GBP] Pound sterling:
    Additional currency code position (optional):
    Thousand separator:
    Decimal separator:
    Number of decimals:
    Currency Symbol:
    #2 [EUR] Euro:
    Additional currency code position (optional):
    Thousand separator:
    Decimal separator:
    Number of decimals:
    Currency Symbol:
    Flags:
    #0 [GBP] Pound sterling:
    #2 [EUR] Euro:
    Price conversion method:
    Fix mini cart:
    Disable on URI:
    Additional price filters:
    Price filters to remove:
    Session save path:

    ### Action Scheduler ###

    Complete: 1,229
    Oldest: 2020-12-27 20:04:14 +0000
    Newest: 2021-01-24 20:51:53 +0000

    `

    Thread Starter james godwin

    (@james-godwin)

    Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Selling to specific countries’ is closed to new replies.