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Resolved elvism
(@elvism)

1 month, 3 weeks ago
Hello Folks, almost done with setting things up but here’s what happens when I use a coupon “FREEBOOK” to reduce the payment amount to 0.00.
1. I navigate to <domain>/shop
2. Select the product
3. Add to cart
4. Go to checkout (not instant checkout)
5. Enter the coupon
6. Price goes down to 0
7. I then complete the payment (w/o being asked for credit card and stuff, which is cool)
8. Then I get 2 emails – access to your purchase and thank you for your purchase
In the first one, downloading of the file works fine. However, “access our portal” takes me to a 404 (page not found).

When I navigate to the portal manually (as I know the URL), “Send a login code” sends me an email that’s related to my payment details and of course does not work.

In the 2nd email, thanks for your purchase, the link does not work (also leads to a 404).

I noticed you’re having order_id and purchase_id as query params for your links. It could be something related to these.

Any help would be appreciated.

I tested it all with a test user (and test payment processor via Instant Checkout this time) and faced the exact same behavior – with and w/o using coupon code.
- This topic was modified 1 month, 3 weeks ago by elvism. Reason: added some more details
- This topic was modified 1 month, 3 weeks ago by elvism.
The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter elvism
(@elvism)

1 month, 2 weeks ago

Tested again with a coupon code for 100% OFF and a new email/customer.

Code generation (for passwordless login) works for the new email/customer. However, the other 2 emails still have the same issues.

Ref:

In the first one, downloading of the file works fine. However, “access our portal” takes me to a 404 (page not found).

Ref to the non-working link: https://app.surecart.com/return_redirects/purchases/cc2d3579-d102-4542-b486-d57c9c5fcdbf?customer_link_id=2b821a4a-641d-47e9-b743-5e3a94904a61

In the 2nd email, thanks for your purchase, the link does not work (also leads to a 404).

Ref to the non-working link: https://app.surecart.com/return_redirects/orders/468ec95e-edda-4974-8fc7-d26368888117?customer_link_id=57fa1e90-019e-4211-b157-b8a1a0615f06 and then redirects to https://queen-inas-kennel.com/shop/surecart/redirect?customer_link_id=57fa1e90-019e-4211-b157-b8a1a0615f06&order_id=468ec95e-edda-4974-8fc7-d26368888117

Thread Starter elvism
(@elvism)

1 month, 2 weeks ago

I managed to come up with a temporary solution which is to hardcode the URLs in both email templates from your cloud service straight (app.surecart.com).

Email templates: “Order Confirmation” and “Product Access”

Now, that the two links are corrected/hardcoded, I can safely get to the customer portal https://queen-inas-kennel.com/customer-dashboard.

However, the email generation logic broke again. Tried 3 different emails and got 3 different login codes, none of which worked. Don’t even see info for the POST request in the networking tab. It just refreshes the page once I click “enter confirmation code” and I get back to “login screen”.

In a nutshell, I found a workaround for 2 out of the 3 issues I initially had. Login link just does not work half of the time for some reason. Could you, please, take a look at this?

Thread Starter elvism
(@elvism)

1 month, 2 weeks ago

Just submitted a support ticket.

Plugin Support Ivan C.
(@ivanbsf)

1 month, 2 weeks ago

Hello @elvism

Thank you for submitting your support ticket; we will respond to it there!

Best,

Thread Starter elvism
(@elvism)

1 month, 2 weeks ago

For anybody who’s having this issue. Please, double-check if the URL you provided in the “General” tab of SC website ends with “/shop”. It must be your <domain.com> w/o anything at the end.

Viewing 5 replies - 1 through 5 (of 5 total)

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Send a login code sends wrong email template

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