Send button not working anymore

  • Resolved Simone

    (@checkm)


    1 year, 5 months ago

    Dear WPForms,

    the contact form linked above has always worked smoothly. All of a sudden the send button has stopped working. I’ve tried the following without success:

    • disabled any other plugin
    • disabled the current theme
    • website cache cleaned
    • web browser cache cleaned
    • blocked cache/optimization for that page
    • disabled captcha / spam filters
    • created a duplicate copy and removed some sections

    The problem is only in that single module, while other modules in the same website work correctly.

    I cannot see any specific error message logged in the console nor in the wpforms logs (where I can see only effectively sent modules).

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey @checkm – We’d be happy to help!

    It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

    From there, our support team will be able to take a closer look at your request. 

    Thanks!

    Thread Starter Simone

    (@checkm)

    Just did it. Thank you.

    any chance you could post the solution to this problem here? i spent a lot of time configuring one of their contact forms in local, only to find out the submit button didn’t work after i deployed my site.

    Hey @modoseyoum – When you have some time, please create a new support ticket I’ll be happy to assist you there.

    Kindly,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Send button not working anymore’ is closed to new replies.