Send Emails to Seller After Purchase stopped working

We don’t have a product with ID 6263. It seems to be fixated on that number, but previous to reinstallation, other IDs have included 626311, 626411, 63720, 11 and zero.

That is very odd. Unfortunately no one has reported such an issue before as far as I can tell. This is an isolated issue with your site. It might also have something to do with your host moving your site to a different server.

Unfortunately I cannot reproduce this issue in my test environment.

Kind regards.

Here is where we’re up to now… I had our hosting provider move us back to the old server. Unfortunately this has not changed the intermittent logging of eg. ‘FAILURE: Can’t find product with ID: 6263’

It must be considered that for all I know, this may have been an issue from the start (18 months ago), and the only reason I wasn’t aware of it till now is that there was no reason to check the log till recently. If we assume this to be so, then there’s no reason to be concerned about it as it shouldn’t be affecting the operation of the payment processing.

With regard to whether the server move has fixed the issue of this thread (Send Emails to Seller After Purchase stopped working) since this was intermittent, the only way to know will be to continue to monitor. So that’s what I’ll do. I’ll report back here in the coming days, weeks or months…

With regard to whether the server move has fixed the issue of this thread (Send Emails to Seller After Purchase stopped working) since this was intermittent, the only way to know will be to continue to monitor. So that’s what I’ll do. I’ll report back here in the coming days, weeks or months…

That sounds like a plan. However after a few weeks, you can close this thread. If it happens again in your site after closing this thread, open a new support thread. If you like you can also add a link to this thread.

Kind regards.

Hi, well I decided to do a couple of test purchases. In the first one (using AU test card no 4000000360000006) the emails didn’t get sent. In the second one (using US test card no 4242424242424242) just a few minutes later, the emails got sent. The log confirms same.

I doubt the test card numbers have anything to do with it, but just mentioning it for completeness. All of our actual purchasers use AU cards.

All of the orders are recorded correctly in the plugin’s Orders page, so we are not losing any sales from this; it just means sometimes I have to get the details from that page instead of via email. Not a huge hassle, but if you think of any other suggestions to try…

By the way, I noticed that the log’s time do not reflect either local time or server time. The times in the log are 5 hours ahead of server time. Not sure why.

• This reply was modified 1 year, 3 months ago by semoliner. Reason: extra info re log times

All of the orders are recorded correctly in the plugin’s Orders page, so we are not losing any sales from this; it just means sometimes I have to get the details from that page instead of via email. Not a huge hassle, but if you think of any other suggestions to try…

I would try the following plugin. This might help you even if your host is already carrying out this for you.

https://www.ads-software.com/plugins/easy-wp-smtp/

By the way, I noticed that the log’s time do not reflect either local time or server time. The times in the log are 5 hours ahead of server time. Not sure why.

Check to make sure your Timezone settings are correct in your site’s admin panel.

Kind regards.

• This reply was modified 1 year, 3 months ago by mbrsolution.
• This reply was modified 1 year, 3 months ago by mbrsolution.

Thanks. A couple of additional questions before I try out easy-wp-smtp:

1. I noticed that in the Additional Email Settings section, ‘Send Emails in Parallel’ is checked – could this be an issue?
2. During my testing I have been completing the Stripe payment form using one of the email addresses that’s specified in the plugin’s Notification Email Address settings – could that be the issue?

During my testing I have been completing the Stripe payment form using one of the email addresses that’s specified in the plugin’s Notification Email Address settings – could that be the issue?

That might be the issue. Can you try an email that is not recorded anywhere in your site?

Kind regards.

I believe this was likely the issue. I tried 6 purchases in Test Mode, all using different email addresses, and they all went through as expected with the confirmation emails sent correctly. I’ll mark this as resolved and will continue to monitor over time. Thanks for your help!