“Send for analysis” button not working

  • Resolved jimmy19742

    (@jimmy19742)


    4 years, 5 months ago

    Guys,I’ve been greatly satisfied by your firewall. And by your Antispam service too.

    I kinda suspect I have a false positive result. It’s a “Warning”.
    Almost 100% sure because I used other scanners( both an internal one and an external one) plus I use another a cloud based WAF as an addition but I’d like simply to inform your team that this button is not working on my site. Might be only on my site.

    Best regards and thanks for your SaaS-es!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We didn’t receive reports about this. The button should work.

    Are there any PHP or JavaScript errors? Could you try to reinstall the plugin with “Complete deactivation option enabled?

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General Settings tab)
    2. Check the “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then delete it.
    5. Install the latest version from WordPress catalog.

    Did it help?

Viewing 1 replies (of 1 total)
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