Send Product Ordered to MC Subscriber Contact Record

  • Resolved jmccrone

    (@jmccrone)


    2 months, 2 weeks ago

    Hi.
    I have MailChimp synced to my woocommerce store and it is working fine. Creates contacts in my Audience with all the info from order checkout (name, address, number of orders, etc.) but the one key piece of info that is missing is what product was ordered. I’d like to add a tag or something that tells me what product(s) or product categories the customer ordered so we can tailor email marketing based on products purchased.

    Don’t see any settings within the plugin to do this. Is there an easy way to include products ordered in what is sent to MC for the contact record created?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • exact same question. Please a reply?

    Plugin Support Jordan Rich

    (@builtbyjordan)

    Hey there by default all product and order information is sent to Mailchimp where it is available for segmenting. There is no action or setting necessary to use these features in Mailchimp. We suggest logging into your Mailchimp account and view the Audience segmenting options by E-commerce Activity. While we don’t mind pointing folks in the right direction. providing support for how to use Mailchimp account features is something a bit outside of the scope of support here as we mainly focus on the plugin development. In the meantime check out the following guide:??https://mailchimp.com/help/segment-purchase-activity/?

    However if in the event product or e-commerce data is not syncing over to Mailchimp and is not showing in the segmenting options in the Mailchimp account, that could be a different issue, and in that case we would like to investigate but will need the Remote diagnostics turned on for your store as well as the store URL.

    • This reply was modified 2 months, 1 week ago by Jordan Rich.
    Plugin Support khungate

    (@khungate)

    Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
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