Sendcloud is making labels for virtual products

  • Resolved dennismo95

    (@dennismo95)


    1 year, 8 months ago

    Hello,

    Recently we are receiving shipping labels for virtual products via the plugin. No shipping method was chosen in the checkout.
    How can we make sure this won’t happen anymore?

    Regards,
    Dennis

Viewing 1 replies (of 1 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hi Dennis,

    Thank you for posting your question.

    There was a bug on our platform that caused the issue you are reporting. We fixed the bug on March 16th, so orders with virtual products should no longer be imported.

    If the issue continues to occur, please create a support ticket directly from your Sendcloud account and we will have a look at your integration settings. You can create a support ticket by clicking on this URL: https://app.sendcloud.com/v2/support/new-ticket

    Have an ice day.

    Best regards,? ?

    Edson
    Technical Support Specialist | Sendcloud

Viewing 1 replies (of 1 total)
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