SendGrid Appears to be stripping Reset Password Links

  • Resolved IILLC

    (@iillc)


    8 years, 9 months ago

    I’m receiving complaints from my users that there are not links in Recovery emails when they need to reset passwords.

    I have investigated this some and see that this seems to be the case for me as well. If I view source there is an <http > tag but I can not see that in the email program itself. 

    <https://fyxtrpg.com/resetpass/?key=keygenedherexo&login=Fyxt>
<img src="https://u2190871.ct.sendgrid.net/wf/open?upn=longupncodehere" alt="" width="1" height="1" border="0" style="height:1px !important;width:1px !important;border-width:0 !important;margin-top:0 !important;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 !important;padding-top:0 !important;padding-bottom:0 !important;padding-right:0 !important;padding-left:0 !important;"/>

    Does anyone know why this is happening and how to fix it?

    Thanks for the help!

    https://www.ads-software.com/plugins/sendgrid-email-delivery-simplified/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter IILLC

    (@iillc)

    I have disabled SendGrid and was able to get the proper email. When it is re-enabled the link is missing once again.

    I see in the source code of the email that this piece of code is in the img tag that is added when using SendGrid.

    alt="" width="1" height="1" border="0" style="height:1px !important;width:1px !important;

    after the upn token. I think this is shrinking the link so it can’t be seen.

    Any idea how to fix this?

    Thread Starter IILLC

    (@iillc)

    I was able to solve this by enabling TML and using a custom email. I see that SendGrid does attack the image at the end still. For some reason attaching the pixel at the end of the email is removing the link from the default reset email.

    How did you fix this? what is TML?

    I have the same issue. Send grid is stripping my reset password link.

    Thread Starter IILLC

    (@iillc)

    Sorry for late response. Theme My Login plugin. Then set up custom emails to overwrite what sendgrid is doing. Make sure to have HTML enabled on the custom emails.

    I hope this helps. It worked for me.

Viewing 4 replies - 1 through 4 (of 4 total)
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