SendGrid EU servers not working

  • Resolved Mike Manger

    (@mikemanger)


    4 months, 2 weeks ago

    Hi SendGrid recently added EU servers to their service. I believe the only difference is the API is

    https://api.eu.sendgrid.com/v3/mail/send instead of https://api.sendgrid.com/v3/mail/send

    Currently if you try and send from the old API url it gives a 401 error and the following message:

    User is not authorized to send mail based on their regional attribute.

    Manually updating the $url in the SendGrid provider file fixes the issue however obviously this isn’t a great solution! ??

    • This topic was modified 4 months, 2 weeks ago by Mike Manger.
    • This topic was modified 4 months, 2 weeks ago by Mike Manger.
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  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @mikemanger,

    Thank you for providing the detailed information and the solution you have implemented manually.

    I have forwarded all the details you have provided to our relevant department, and they will investigate and work on the issue. Once the issue is resolved or if there are any updates, we will notify you as soon as possible.

    In the meantime, if you have any other questions or need any further assistance, please feel free to contact us. We are here to help.

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