Sendinblue plugin prevents scrolling to checkout errors

  • Resolved conversionmedia

    (@conversionmedia)


    1 year, 11 months ago

    If mandatory fields are not filled out in the checkout, information or error messages appear at the top of the page. If the user clicks on the buy button and hasn’t noticed error messages, the browser are automatically scrolled up to show these messages.

    If we activate the Sendinblue plugin, this automatic scrolling no longer works. As a result, shoppers don’t see the error messages and abandon the purchase process in frustration because it doesn’t work.
    If we deactivate the plugin again, automatic scrolling works perfectly.

    Enfold is used as the theme and Germanized is also used for WooCommerce.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi,

    Thanks for contacting us.

    As for now, it’s not possible to automatically scroll the page, but I understand your concern. I have raised your feedback to our Product team for some better improvements in the future.

    I remain at your disposal for any information.

    Best Regards

Viewing 1 replies (of 1 total)
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