Sending has been paused due to a technical issue with MailPoet:

  • Resolved covidcalltohumanity

    (@covidcalltohumanity)


    4 years, 3 months ago

    I receive this error on mailpoet:

    Sending has been paused due to a technical issue with MailPoet: The MailPoet Sending Service has stopped sending your emails for one of the following reasons:

    You may have reached the subscriber limit of your plan. Manage your subscriptions.
    You may have had a poor deliverability rate. Please contact our support team to resolve the issue.

    Check your sending method settings.

    I clicked “resume sending” to no avail. I followed the guide on the website, still to no avail. My account was able to send 2 other emails a few weeks ago, and I was able to send another email just 3 days ago. Now it won’t work and I am running out of options.

    Also, I cannot resend confirmation messages, nor can I use SMTP to send. I only have 400 subscribers to the website (several have not received their confirmation messages yet!), and Mail Poet says I have excellent deliverability rate. I have sent an email to support, but have not received a response yet. Please help me, my subscribers are waiting for the emails I am supposed to send tri-weekly.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Same error i found any help you got?

    Another problem here.
    67 subscribers in my Mailpoet
    I received a mail that says I have 1102 subscribers, service paused and I have to pay… It was 2 days ago and the support don’t do anything.

    sam-hh

    (@lebensessenz)

    Having the same problem. Has there been a solution for anyone?

    Plugin Author Bruna a11n

    (@bruberries)

    You should have received an email notification from us when sending has been paused for your account. Please reply to this email and we will work together to have the sending restored for you.

    If you can’t find any email, please contact us through this form.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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