Sending is paused

  • Resolved gfdesign

    (@gfdesign)


    2 years, 4 months ago

    Dear support
    We’ve been sending for the last few months with no problems, but this week were just sent a couple of emails, and then it paused. We don’t know what could be the reason. Our hosting is Siteground if this data helps.
    Please, take a look at this screenshot:
    Mailpoet
    This has been frozen for many hours, even though we’ve tried to pause and resume the sending again but with no luck.
    Would you mind telling us what could be the problem?
    We are looking forward to your reply.
    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hola @gfdesign ????!

    Thank you for reaching out to MailPoet Support!

    I’m sorry to hear you’re having problems with our plugin. Can you please head to MailPoet > Help > System Status… tab and copy and paste that information here?

    Thanks for your patience.`

    Cheers!

    Thread Starter gfdesign

    (@gfdesign)

    Hi Dani
    Sorry for my delayed answer.
    Fortunately, the solution for us was to change the Cron of the server to the cron of WordPress. Up to now, emails are sending with no problem.
    We hope don’t have to face more troubles in the future.
    Thanks for your support.
    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
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