sending multiple emails when new orders

  • Resolved dsychung

    (@dsychung)


    3 years, 6 months ago

    When a new order is created, the plugin should send a “Invoice for order #XXXXX on Website” email to customer to notify the new order. However we found that some customers receive multiple emails.

    I’ve consulted with the payment gateway(Stripe) and also have logs at WP mail SMTP couldn’t find any issue. There’s also nothing wrong with the Order note logs.

    We suspect if the plugin is doing the resending. the time sometimes very close to each other, within seconds, and sometimes have a obvious time gap in between. Not sure why and very random.

    We have images to show the smtp logs if you needed, thanks.

    It’s really annoying when the customer receiving the same email over and over again and we couldn’t replicate the error at the same time. Please help.

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hi! This is the forum for WooCommerce PDF Invoices & Packing Slips, which itself doesn’t send any emails – it merely attaches PDF invoices to the emails that WooCommerce itself sends out.

    Do note that the particular email that you are referring to (named “Customer invoice / Order details” in the WooCommerce settings, with the default subject “Invoice for order #{order_number} on {site_title}” when the order is paid or “Your latest {site_title} invoice” when it is not paid), is a manual email that is never sent automatically in an unmodified WooCommerce setup. This is only sent when an admin chooses to send it from the order details page.
    You can see in the “Order Notes” in the right sidebar on the order details page when this is sent and by which user.
    If this email is in fact sent automatically, that could be a hint to where you could look for the root cause of this issue, since that would mean there’s a customization on your site that is triggering this email. The default email that is sent when a customer places an order is the “Processing order” email with the subject “Your {site_title} order has been received!”.

    If you need more help with this I recommend reaching out to WooCommerce support.

Viewing 1 replies (of 1 total)
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