sending out incorrect emails – Urgent

I’m having the same problem. I’m desactivating the plugin temporarily

Hello,

First of all, we sincerely apologize for the inconvenience caused due to the changes in the v5.3.2.

We were made aware of an issue with v5.3.2 of the plugin earlier today via our ticketing system wherein new abandoned carts were auto generated for old customers with same cart data and at the same time and abandoned cart emails were also incorrectly sent to them.

The changes that were done in v5.3.2 were routine changes in some MySQL queries, which when tested at our end didn’t result in the emails being sent to old abandoned carts.

These changes have now been reverted & we’ve released v5.3.4 of the plugin.

Then just before sometime ago we went ahead and released v5.3.4 in which we have added a script to remove the unwanted abandoned carts created for some customers after updating to the 5.3.2 release.

So, we highly recommend you to update the plugin to the latest version which is 5.3.4 to fix this issue. And we are also digging deep into this and testing the things in detail to find out what exact change caused this issue.

Regards,
Upendra Kapse.

Hi Upendra,
Thanks for the relative quick update.
Yes, it was pretty bad as all my customers are confused and emailed us about it.
Hopefully the next updates can be tested on a real webshop with some dummy data in it.

Thanks.
Regards, Philip

Hi Philip,

Yes, we will be more vigilant and careful with the smallest of changes we make in our plugins.

We generally do test the plugin on our staging sites where we do have dummy date before every update but Unfortunately we were not able to replicate this issue on our end when we tested the v5.3.2 update before its release.

Kind Regards,
Upendra Kapse.