Sending paused

  • Hello,

    I created an update and sent it as usual, and it is paused. All settings seem correct. It says to contact support to resolve.

    • This topic was modified 1 year, 1 month ago by glennshi.

    The page I need help with: [log in to see the link]

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  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @glennshi,

    I’m checking your account and I can see the MailPoet Sending Service is currnetly paused for you since September 22nd. If you’re sending with a 3rd-party sending method, emails should be sent properly. However, if the MailPoet Sending Service is selected as your sending method, that’s why everything is paused.

    We sent you an email about your account’s status on September 22nd, with recommendations and next steps to get your sending restored, but we never heard anything from you. This email was sent to the email address associated with your MailPoet.com account. Please check your mailbox and reply to us so we can restore the sending for you!

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