Sending Service Shutdown With No Recourse

Hi @apismellifera,

I’m sorry to hear you had problems with your subscription and received spam complaints from your subscribers.

Please note we do have an Anti-Spam policy and strict rules when it comes to spam complaints, as it hurts our reputation as a professional sending service and also affect all the users sending with us.

Had three spam complaints in three months and Mailpoet shutdown sending service. All three complainers were automatically moved to inactive by Mailpoet and did not receive further email

As we mention in our Anti-Spam policy article, it takes an unusual number of hard bounces and spam complaints from the same sending or from a certain period of time for us to consider it a problem.

It doesn’t mean you’re sending spam to your subscribers, but if some subscribers are manually flagging your newsletters as “Spam”, it means there’s something wrong somewhere.

That’s when we pause the sending for you and try to work together to find what is causing it and how to fix it.

however, Mailpoet required me to re-confirm all 1300+ subscribers in order to re-enable sending service rather than address the three subscribers who complained. Mailpoet refused to identify the three complaints and refused to re-enable sending service until all 1300+ subscribers were confirmed.

Having your subscribers’ permission to send emails to them is not just a good sending practice, but a requirement to use the MailPoet Sending Service, as the MailPoet plugin allows users to send bulk and marketing emails.

You can read more about express consent here.

The best way to ensure you have your subscriber’s permission to send them marketing emails with our plugin is by reconfirming them as subscribers.

Please note that even if your subscribers have opted-in in the past, you should keep your consents under review and consider refreshing consent at appropriate user-friendly intervals.

If you do not agree with our recommendations to keep using our sending service and be GDPR compliant, we’re not able to restore the sending for your website in order to also protect our global reputation.

We understand and respect your choice of switching to another sending service provider.

I respect your reputation as a sending service. Nonetheless, the policy is unreasonable for small non-profits who cannot afford nor have the staff to comply with your policy. Additionally, it is unreasonable to require re-confirm of 2500 happy subscribers for three complaints in 3 months.
Our subscribers have multiple ways to discontinue receiving email from us. Unsubscribes are immediate. Our subscribers may find it easier to unsubscribe via spam complaint than open the email click the unsubscribe link even though they have agreed to receive the email. The complainer is breaking an agreement, not the sender but your policy punishes the sender and is onerous for our happy subscribers.
GDPR does not apply in the US except in the state of California. We have no subscribers from the EU or California. You refuse to allow our administrator to know the identity of complaints and address them individually. Other email providers in the US identify the complaint source and provide redress. We will choose one of those providers instead and continue to not recommend Mailpoet for the above reasons.