Sending the message: Ajax Error [TEST EMAIL]

  • Resolved jpastrian

    (@jpastrian)


    1 year, 8 months ago

    Hi, when i tried to send a test email, it showed “Sending the message: Ajax Error”

    This is my Diagnostic Test Result:

    Mailer: postsmtp
HostName: mrgrillchile.cl
cURL Version: 7.84.0
OpenSSL Version: OpenSSL/1.1.1p
OS: Linux empresa25.empresadns.net 3.10.0-962.3.2.lve1.5.77.el7.x86_64 #1 SMP Mon Dec 12 07:06:14 EST 2022 x86_64
PHP: Linux 7.4.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=No, mcrypt=No, zlib_encode=Yes
WordPress: 6.1.1 es_ES UTF-8
WordPress Theme: Twenty Twenty
WordPress Plugins: Post SMTP, Advanced Custom Fields PRO, GTM4WP, Facebook for WooCommerce, FACTO - Facturación Electrónica, Fluent Forms, Imagify, Kadence WooCommerce Email Designer, Loco Translate, Mailchimp for WooCommerce, Mrg, OxyUltimate, Oxygen Elements for WooCommerce, Oxygen, OxyUltimate Woo, PushAlert - Web Push Notifications, Transbank Webpay REST, Voyapp - Lugares y Cotizador de Despachos, WC Variations Radio Buttons, WC Vendors Marketplace, Product Feed PRO for WooCommerce, WooCommerce Side Cart Premium, WooCommerce - Store Exporter Deluxe, WooCommerce, Wordfence Security, WP Fastest Cache, SEOPress PRO, SEOPress
WordPress wp_mail Owner: /home/carnesl1/public_html/mrgrillchile.cl/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
WordPress phpmailer_init Action(s): WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart, WC_Email_Notify_Vendor->handle_multipart, WC_Email_Approve_Vendor->handle_multipart, WC_Email_Notify_Admin->handle_multipart, WC_Email_Notify_Shipped->handle_multipart, WCVendors_Customer_Notify_Shipped->handle_multipart, WCVendors_Admin_Notify_Shipped->handle_multipart, WCVendors_Admin_Notify_Product->handle_multipart, WCVendors_Admin_Notify_Application->handle_multipart, WCVendors_Admin_Notify_Approved->handle_multipart, WCVendors_Vendor_Notify_Application->handle_multipart, WCVendors_Vendor_Notify_Approved->handle_multipart, WCVendors_Vendor_Notify_Denied->handle_multipart, WCVendors_Vendor_Notify_Order->handle_multipart, WCVendors_Vendor_Notify_Cancelled_Order->handle_multipart, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.4.6
Postman Sender Domain (Envelope|Message): mrgrillchile.cl | mrgrillchile.cl
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtps:plain://mail.mrgrillchile.cl:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 2172 | 20

    Hope you can help me with this.

    Jaime

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @jpastrian

    I hope you are doing well.

    Please share the Post SMTP Settings > Message tab screenshot and disable the Wordfence plugin; test it and let me know the result.

    Thanks

    Thread Starter jpastrian

    (@jpastrian)

    Hi @haseeb0001 thank you very much for the immediate response!

    Here is the Message tab screenshot: https://bit.ly/3TN1QVs

    I disabled wordfence but with no luck. The error persists.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @jpastrian Thanks, share the Post SMTP Setting > Account tab screenshot and Email log page also.

    Thread Starter jpastrian

    (@jpastrian)

    Hi @haseeb0001 Here are the account tab screenshot an email log page:

    https://bit.ly/3nRA0va

    https://bit.ly/434djUW

    I hope these can help!

    NOTE: I have the same ajax error on another site… same problem, I don’t know if I open a new threat or put the evidence right here, you tell me!

    Plugin Support M Haseeb

    (@haseeb0001)

    @jpastrian

    Add this Query monitor plugin, send a test email, and share the test email log here on the thread.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter jpastrian

    (@jpastrian)

    Hi @haseeb0001 I installed query monitor plugin, send a test email again and here it is the email log (https://bit.ly/3KxUwdo).

    It didn’t show the email test, but the monitor showed two slow queries.

    Plugin Support M Haseeb

    (@haseeb0001)

    @jpastrian

    Let me clarify: Goto Post SMTP dashboard > Click on Send A test mail and send the email on your any email account, then share the screenshot of the test mail result.

    Thanks

    Thread Starter jpastrian

    (@jpastrian)

    @haseeb0001 Here is the screenshot of the test email result:

    https://bit.ly/3MmMdCu

    Thanks

    Thread Starter jpastrian

    (@jpastrian)

    Hi @haseeb0001 maybe I found the problem, on march 28th I got an email from my hosting company saying this file was malicious:

    ‘wp-content/plugins/post-smtp/Postman/Postman-Mail/Zend-1.12.10/Validate/Hostname.php’

    And the hosting put it in quarantine.

    On March 27th or 28th I believe the plugin was automatically updated.

    Is this possible?? what can I do?

    I already re-installed the plugin (downloaded from wordpress repository), but that file dissapears from the folder. I have this problem on 3 sites, same hosting company, different servers.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    Hi @jpastrian ,

    Thanks for getting back with more details regarding your case. You may need to reach your hosting support to whitelist the respective file/folder they have blacklisted for you. The file contains regex code for validations, and has no malicious code.

    Still do let us know if there is any thing we can help you with.

    Thanks and regards,
    Support Team – WPExperts

Viewing 10 replies - 1 through 10 (of 10 total)
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