Sending track info

  • oryzastrategy

    (@oryzastrategy)


    1 year ago

    I use free plugin. When I fill order tracking with track number and resend email with details to the customer, it doesn’t work.

    I understood that automatically were added tracking details in order email to be re-sent to customer. I try after having filled Order Tracking in the order page but no details are attached if I sent again email with order details.

    I don’t know what to do.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,
    we hope you’re doing well!

    I recommend you perform the following tests to see if you find the fault at any point:

    • update the plugin, WC and WP to the latest version.
    • change to a default WP theme like 2023.
    • Leave only WC and our plugin active, and activate your plugins in batches until you find the one that conflicts.

    Let us know any news.

    Best regards.

Viewing 1 replies (of 1 total)
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