Sendpress Pro unsubscribe issue/error

  • Hi there,

    Sendpress Pro seems to be marking people as unsubscribed from email when they haven’t clicked unsubscribe.

    We have tested this and as soon as some recipients open the email, the system marks them as unsubscribed. I have written confirmation that they did not at any point click the unsubscribe button/link shown at the bottom of the emails. We then added those recipients back as an active subscriber and sent another test email and instantly they were marked as unsubscribed again.

    We are using version v2.2.3.27

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josh Lyford

    (@joshl)

    Hi,

    would you mind going here https://docs.sendpress.com/ and filling out the contact form or email us at [email protected]. just include a link to this ticket.

    This way we can discuss options to help figure out what is going on.

    Thanks,
    Josh

    Thread Starter darcynet72

    (@darcynet72)

    Hi Josh,

    I sent an email last week and am yet to receive a reply. It it vital we have this fixed asap as our client is currently unable to use sendpress as the subscriber lists are not accurate.

    I am not sure why we have pro support when no one gets back to us on it?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> I am not sure why we have pro support <<

    If you’re using paid version of this plugin, please contact them at their website.

    You’re using a commercial/premium theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.

    Commercial products are not supported in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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