Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author itdoug

    (@itdoug)

    Try these articles. Could be your web host blocking.

    https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    If you put this info in the forum remove your domain name first.

    https://sendpress.com/support/knowledgebase/troubleshooting-sending-email/

    Thread Starter PaulitaL

    (@paulital)

    Thanks!

    Thread Starter PaulitaL

    (@paulital)

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No

    SITE_URL: https://www.concordiacinesocial.com.ar
    HOME_URL: https://www.concordiacinesocial.com.ar

    SP Version: 0.9.4.6
    WordPress Version: 3.6.1

    Platform: Apple
    Browser Name: Chrome
    Browser Version: 29.0.1547.76
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_7_5) AppleWebKit/537.3
    6 (KHTML, like Gecko) Chrome/29.
    0.1547.76 Safari/537.36

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Sending Method: SendPress_Sender_Website

    PHP Version: 5.5.3
    MySQL Version: 5.5.31
    Web Server Info: Apache

    PHP Memory Limit: 256M
    PHP Post Max Size: 32M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: home #625
    Page For Posts: home #625

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /home/ez000408/tmpsite
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 32MB
    POST_MAX_SIZE: 32MB
    WordPress Memory Limit: 40MB
    WP_DEBUG: Off
    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    Adminimize: 1.8.4
    Akismet: 2.5.9
    Content Slide Plugin: 1.4.2
    Custom Ribbon Maker: 1.0
    Google Translator: 0.0.4
    Google Typography: 1.0
    NextScripts: Social Networks Auto-Poster: 2.7.19
    qTranslate: 2.5.36
    SendPress: Email Marketing and Newsletters: 0.9.4.6
    Shadowbox JS: 3.0.3.10.2
    Shadowbox JS – Use Title from Image: 3.0.3.10.2
    Simple Backup: 2.7.7
    Simple Staff List: 1.15
    TimThumb Vulnerability Scanner: 1.53
    User Role Editor: 4.5.1

    CURRENT THEME:

    FCSC2011: 1.0

    ### End System Info ###

    Plugin Author itdoug

    (@itdoug)

    The debug is missing info about email ports. Can’t tell if they are open or not. Could you add a screenshot of the error? Also, could you update and try again? Maybe even try switching to Gmail sending just as a test.

    Thread Starter PaulitaL

    (@paulital)

    Hi!
    I could update and tried send again, but the error continued.

    Thread Starter PaulitaL

    (@paulital)

    This is the moment want stopped sending: https://dl.dropboxusercontent.com/u/7870306/error.png
    I have the version 0.9.5
    Thansk!

    Plugin Author itdoug

    (@itdoug)

    We have another report of this issue. .9.5.1 did not fix for them but would like you to try if you can.

    Ideally we need to see the apache error logs if you can get them. Hopefully that will clue us in on this issue.

    Interestingly, the other person with the issue is a .au domain and you have .ar.

    Thread Starter PaulitaL

    (@paulital)

    Sorry, but the problem persist.
    I updated the plugin.
    I tried send the email when I has deactivate the others plugins, but I don’t have exit.
    Previously, I used to use meeNews and I dont have problem with send the emails.
    Server detail:

    Sistema operativo Linux
    Version Sistema Operativo 2.6.18-348.1.1.el5xen
    Apache Apache/2.2.23 (Unix)
    PHP 4 4.4.9
    PHP 5 5.2.17
    PHP 5.3 5.3.27
    PHP 5.4 5.4.17
    PHP 5.5 5.5.4
    MySQL 5.5.31
    Perl 5.8.8
    Ruta de Perl /usr/bin/perl
    Ruta a SendMail /usr/lib/sendmail

    Thank you!

    Plugin Author itdoug

    (@itdoug)

    Sorry for the delay in response. We have investigated this issue with another customer and we think that if you enable auto cron in the new version it should handle sending better. Concert and set ups there could be a possibility of attempting to send too many messages at a time, in which case PHP will timeout and not send some or all messages.

    Here is a little bit more information about auto cron.

    https://sendpress.com/support/knowledgebase/sendpress-auto-cron/

    We have also released a couple new versions since you last posted your version information. I would definitely recommend updating as well.

    Plugin Author itdoug

    (@itdoug)

    This should have said…

    Concert and set ups there could be a possibility of attempting to send too many messages at a time, in which case PHP will timeout and not send some or all messages.

    This…

    Under certain set ups there could be a possibility of attempting to send too many messages at a time, in which case PHP will timeout and not send some or all messages.

    Thread Starter PaulitaL

    (@paulital)

    Hi! Apparently the problem is resolved!!!!!
    With wordpress 3.7 have problem?
    Thank you!

    Plugin Author itdoug

    (@itdoug)

    Are you asking if WordPress 3.7 will have a problem?

    Thread Starter PaulitaL

    (@paulital)

    Yes, I do.
    Thanks!

    Plugin Author itdoug

    (@itdoug)

    I have not tested extensively with WordPress 3.7, but I am not aware of any issues. We do have a couple sites running 3.7.

    Thread Starter PaulitaL

    (@paulital)

    ok! Thank you for you plugin is very important for my cultural and social project!!!

Viewing 15 replies - 1 through 15 (of 15 total)
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